In the user interface, you can add notes for alerts, cases, and so on. You can either enter text within the note, or you can copy and paste text from any source. If you copy text from a browser window, the underlying HTML formatting is preserved when you paste the text into your note. The original format of the text is also then retained. However, if the text contains underlying HTML tagging that breaks the sanitizer service, the UI becomes unresponsive after you try to access this note again.

This issue is observed in these ways:

• The page stops responding, and possibly, after a while, one of these messages is displayed:
  
  Aw, Snap!
  Something went wrong while displaying this webpage
  
  AML: invalid string length
   
• The consumption of memory, on the machine from where the UI is called, becomes really high.
• Small gray crosses appear in the UI, on a vertical line, and the content of the notes is not displayed.

The workaround is to update the comment manually in the underlying database table (fsk_comment.comment_text) and remove the problematic HTML syntax. Typically, double quotation marks nested within double quotation marks can cause the problems described above. Here is an example of how to revise the HTML code.

The following style definition appears in the HTML code; you can see that the double quotation marks around “Helvetica Neue” are embedded within another set of double quotation marks. Revise the double quotation marks around “Helvetica Neue” to be single quotation marks instead: 

Another way to circumvent this issue is to paste the copied text from a browser window into a text editor, such as Notepad. Then copy the text from the text editor and paste it into the notes field in the UI.

Click the Hot Fix tab in this note to access the hot fix for this issue.

Operating System and Release Information

A fix for this issue for SAS Compliance Solutions 7.1 is available at: