SUPPORT / SAMPLES & SAS NOTES
 

Support

Problem Note 63260: You see "The compute server session is in a failed state" when you try to log on to or are using SAS® Studio

DetailsAboutRate It

You may encounter the "The compute server session is in a failed state" message in the either of the following circumstances:

  • You attempt to launch a SAS Studio V session. In this scenario, the message is displayed in the user interface.
  • SAS Studio V fails with no error message. In this scenario, the message is displayed in the SAS Studio V logs.

There are a few possible causes for this issue:

  • Changes were made directly to server configuration files. 
  • Changes were made to the vars.yml file (located here: /sas/install/sas_viya_playbook/vars.yml)​​​, which affected the server configuration files, and then the playbook was ran.
  • The SASWORK location is out of space.

For example, in the vars.yml file, there is a section near the end that allows you to add more keys/options to the server configuration files:

# Updates the workspaceserver autoexec_deployment.sas
#WORKSPACESERVER_CONFIGURATION:
  #1: '/* Comment about key */'
  #2: key=value;
# Creates a workspaceserver sasenv_deployment file
#FOUNDATION_CONFIGURATION:
  #1: '# Comment about KEY'
  #2: KEY=value
# Creates a workspaceserver sasv9_deployment.cfg file
#SASV9_CONFIGURATION:
   #1: '/* Comment about OPTION */'
   #2: 'OPTION value'

If you set an incorrect value here, it gets written to the following server configuration folders (should they exist): connect, workspace, compute, and batch. 

To work around this issue, you must find the incorrect values that were written to each of the server configuration files (sasenv_deployment, sasv9_deployment.cfg, autoexec_deployment.sas) and correct them. Here are the locations of the various server configuration files:

  • compute server: /opt/sas/viya/config/etc/compsrv/default/*.cfg
  • workspace server: /opt/sas/viya/config/etc/workspaceserver/default/*.cfg
  • connect server: /opt/sas/viya/config/etc/connectserver/default/*.cfg
  • batch server: /opt/sas/viya/config/etc/batchserver/default/*.cfg

If you made this mistake in the vars.yml file, you also must correct it to prevent the incorrect options from being written to these files again if the playbook is rerun. 



Operating System and Release Information

Product FamilyProductSystemSAS Release
ReportedFixed*
SAS SystemSAS ViyaMicrosoft® Windows® for x64
Microsoft Windows 8 Enterprise 32-bit
Microsoft Windows 8 Enterprise x64
Microsoft Windows 8 Pro 32-bit
Microsoft Windows 8 Pro x64
Microsoft Windows 8.1 Enterprise 32-bit
Microsoft Windows 8.1 Enterprise x64
Microsoft Windows 8.1 Pro 32-bit
Microsoft Windows 8.1 Pro x64
Microsoft Windows 10
Microsoft Windows 95/98
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Datacenter Server
Microsoft Windows 2000 Server
Microsoft Windows 2000 Professional
Microsoft Windows NT Workstation
Microsoft Windows Server 2003 Datacenter Edition
Microsoft Windows Server 2003 Enterprise Edition
Microsoft Windows Server 2003 Standard Edition
Microsoft Windows Server 2003 for x64
Microsoft Windows Server 2008
Microsoft Windows Server 2008 R2
Microsoft Windows Server 2008 for x64
Microsoft Windows Server 2012 Datacenter
Microsoft Windows Server 2012 R2 Datacenter
Microsoft Windows Server 2012 R2 Std
Microsoft Windows Server 2012 Std
Microsoft Windows Server 2016
Microsoft Windows XP Professional
Windows 7 Enterprise 32 bit
Windows 7 Enterprise x64
Windows 7 Home Premium 32 bit
Windows 7 Home Premium x64
Windows 7 Professional 32 bit
Windows 7 Professional x64
Windows 7 Ultimate 32 bit
Windows 7 Ultimate x64
Windows Millennium Edition (Me)
Windows Vista
Windows Vista for x64
Linux for x64
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.