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Problem Note 58174: SAS® Deployment Manager might not restart after you click Yes in prompt to apply a SAS Private Java Runtime Environment hot fix to SAS® 9.4 (TS1M3)

DetailsAboutRate It

When you apply a SAS Private Java Runtime Environment hot fix to an existing SAS 9.4 (TS1M3) installation, Rev. 940_15w38 and later, you are prompted with a message stating that SAS Deployment Manager needs to restart. When you click Yes to restart the SAS Deployment Manager, it does not restart. No error is displayed.

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Messages Appear in Your Logs

When this problem occurs, messages similar to the following appear in your logs. 

In SDM_<date_time>.log:

Mar 14, 2017 3:20:41 PM com.sas.ssn.StagedSDM copySasdm
INFO: Copying sasdm launcher for staged SAS Deployment Manager: source: C:\Program Files\SASHome\SASDeploymentManager\9.4\product_data\deploywiz__94390__prt__xx__sp0__1\..\..\sasdm.exe destination: C:\Program Files\SASHome\InstallMisc\SASDeploymentManager\sasdm.exe
Mar 14, 2017 3:20:41 PM com.sas.ssn.Kit exitKit
INFO: Exit Code = 16000

In sasdm_<date_time>.log:

Tue Mar 14 15:20:41 2017
INFO: ExeProc::ExeandDisplay::GetExitCodeProcess=16000
Tue Mar 14 15:20:41 2017
INFO: CWinlauncherApp::InitInstance=16000
Tue Mar 14 15:20:41 2017
INFO: CWinlauncherApp::CleanupScript does not exist=
Tue Mar 14 15:20:41 2017
INFO: CWinlauncherApp::SASHome=
Tue Mar 14 15:20:41 2017
INFO: CWinlauncherApp::altlauncherScript=\InstallMisc\SASDeploymentManager\sasdm.exe -cleandir "\InstallMisc\SASDeploymentManager"
Tue Mar 14 15:20:41 2017
ERROR: ExeProc::ExeandWait::CreateProcess=2
Tue Mar 14 15:20:41 2017
INFO: CWinlauncherApp::ExitInstance=-1

Workaround

  1. Navigate to C:\Program Files\SASHome\InstallMisc\SASDeploymentManager\.
  2. Right-click the sasdm.exe executable and select Run As Administrator. This selection invokes the SAS Deployment Manager, and the installation of the hot fix completes.


Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS Deployment ManagerMicrosoft® Windows® for x649.495089.495469.4 TS1M39.4 TS1M4
Microsoft Windows 8 Enterprise 32-bit9.495089.495469.4 TS1M39.4 TS1M4
Microsoft Windows 8 Enterprise x649.495089.495469.4 TS1M39.4 TS1M4
Microsoft Windows 8 Pro 32-bit9.495089.495469.4 TS1M39.4 TS1M4
Microsoft Windows 8 Pro x649.495089.495469.4 TS1M39.4 TS1M4
Microsoft Windows 8.1 Enterprise 32-bit9.495089.495469.4 TS1M39.4 TS1M4
Microsoft Windows 8.1 Enterprise x649.495089.495469.4 TS1M39.4 TS1M4
Microsoft Windows 8.1 Pro 32-bit9.495089.495469.4 TS1M39.4 TS1M4
Microsoft Windows 8.1 Pro x649.495089.495469.4 TS1M39.4 TS1M4
Microsoft Windows Server 20089.495089.495469.4 TS1M39.4 TS1M4
Microsoft Windows Server 2008 R29.495089.495469.4 TS1M39.4 TS1M4
Microsoft Windows Server 2008 for x649.495089.495469.4 TS1M39.4 TS1M4
Microsoft Windows Server 2012 Datacenter9.495089.495469.4 TS1M39.4 TS1M4
Microsoft Windows Server 2012 R2 Datacenter9.495089.495469.4 TS1M39.4 TS1M4
Microsoft Windows Server 2012 R2 Std9.495089.495469.4 TS1M39.4 TS1M4
Microsoft Windows Server 2012 Std9.495089.495469.4 TS1M39.4 TS1M4
Windows 7 Enterprise 32 bit9.495089.495469.4 TS1M39.4 TS1M4
Windows 7 Enterprise x649.495089.495469.4 TS1M39.4 TS1M4
Windows 7 Home Premium 32 bit9.495089.495469.4 TS1M39.4 TS1M4
Windows 7 Home Premium x649.495089.495469.4 TS1M39.4 TS1M4
Windows 7 Professional 32 bit9.495089.495469.4 TS1M39.4 TS1M4
Windows 7 Professional x649.495089.495469.4 TS1M39.4 TS1M4
Windows 7 Ultimate 32 bit9.495089.495469.4 TS1M39.4 TS1M4
Windows 7 Ultimate x649.495089.495469.4 TS1M39.4 TS1M4
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.