In SAS Customer Intelligence Studio, a selection campaign group might fail during optimization when one of the member campaigns contains a cell where the option Cell represents a control group is selected.

Consider the following scenario:

1. You create a campaign where one Cell node has Cell represents a control group selected.



2. You use this Cell node as a holdout, as shown below:



3. You add this campaign to a campaign group.
4. You create a scenario and optimize the scenario.
5. Then you execute the campaign group.

When you execute the campaign group a dialog box appears with the message execution successful. However, the execution is not successful, and the following error appears in the CICore6.x.log file:

You will notice that the execution is not successful only when you open one of the member campaigns, and execute that member campaign. When you do that, another dialog box appears with a message saying that the execution is successful. However, a continuously-spinning, process indicator (a green wheel) is shown for the Communication node. In addition, the contact history is not updated for the target nor for the control group.

If you disable the holdout in the Communication node, you can execute and optimize the campaign group successfully.

Click the Hot Fix tab in this note to access the hot fix for this issue.

Operating System and Release Information

A fix for this issue for SAS Marketing Automation 6.4 is available at:

A fix for this issue for SAS Marketing Automation 6.3 is available at:

A fix for this issue for SAS Marketing Automation 6.1_M1 is available at: