SUPPORT / SAMPLES & SAS NOTES
Problem Note 53127: A user that is newly created or modified is not able to log on to SAS® Customer Intelligence Studio
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When you create or modify a user in the User Manager of SAS® Management Console, that user might not be able to log on to SAS Customer Intelligence Studio. The user only sees a blue screen after providing the user name and password.
This problem occurs if you enter carriage returns in the Description field, as shown below:
There are no errors or messages in the SASCustIntelCore6.1 nor SASCustIntelStudio6.1 log files.
To work around the problem, add some text in the Display Name field, as shown below:
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Studio | Microsoft® Windows® for x64 | 6.1 | 6.3 | 9.4 TS1M0 | |
| Microsoft Windows 8 Enterprise x64 | 6.1 | 6.3 | 9.4 TS1M0 | |||
| Microsoft Windows 8 Pro x64 | 6.1 | 6.3 | 9.4 TS1M0 | |||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.1 | 6.3 | 9.4 TS1M0 | |||
| Microsoft Windows 8.1 Enterprise x64 | 6.1 | 6.3 | 9.4 TS1M0 | |||
| Microsoft Windows 8.1 Pro | 6.1 | 6.3 | 9.4 TS1M0 | |||
| Microsoft Windows 8.1 Pro 32-bit | 6.1 | 6.3 | 9.4 TS1M0 | |||
| Microsoft Windows Server 2008 R2 | 6.1 | 6.3 | 9.4 TS1M0 | |||
| Microsoft Windows Server 2008 for x64 | 6.1 | 6.3 | 9.4 TS1M0 | |||
| Microsoft Windows Server 2012 Datacenter | 6.1 | 6.3 | 9.4 TS1M0 | |||
| Microsoft Windows Server 2012 R2 Datacenter | 6.1 | 6.3 | 9.4 TS1M0 | |||
| Microsoft Windows Server 2012 R2 Std | 6.1 | 6.3 | 9.4 TS1M0 | |||
| Microsoft Windows Server 2012 Std | 6.1 | 6.3 | 9.4 TS1M0 | |||
| Windows 7 Enterprise x64 | 6.1 | 6.3 | 9.4 TS1M0 | |||
| Windows 7 Professional x64 | 6.1 | 6.3 | 9.4 TS1M0 | |||