SUPPORT / SAMPLES & SAS NOTES
Problem Note 49743: Problems occur when you activate verbose logging on the e-mail server that is used by SAS® Digital Marketing to handle hard bounces
 |  |  |  |  |
When you activate verbose logging on the e-mail server that is used by SAS Digital Marketing to handle hard-bounce replies, problems might occur. A prefix with a code that is similar to "RFC822" is added to the original e-mail address. For example, the hard bounce text might include the following:
The email address RFC822Jo.Smith@sas.com does not exist.
This amendment to the e-mail address causes the SAS Digital Marketing Reply Manager to fail to recognize the e-mail address. This results in the e-mail address not being passed to the SAS Digital Marketing replies table correctly, and correlation of the reply to a broadcast fails. Also, if opt-out thresholds are set, the e-mail address is not added to the opt-out table.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Digital Marketing | Microsoft® Windows® for x64 | 5.4 | 6.1 | 9.3 TS1M2 | |
| 64-bit Enabled AIX | 5.4 | 6.1 | 9.3 TS1M2 | |||
| 64-bit Enabled HP-UX | 5.4 | 6.1 | 9.3 TS1M2 | |||
| 64-bit Enabled Solaris | 5.4 | 6.1 | 9.3 TS1M2 | |||
| HP-UX IPF | 5.4 | 6.1 | 9.3 TS1M2 | |||
| Linux for x64 | 5.4 | 6.1 | 9.3 TS1M2 | |||
| Solaris for x64 | 5.4 | 6.1 | 9.3 TS1M2 | |||