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Problem Note 14928: Exception errors may occur when using PROC GCHART with the ACTIVEX device driver

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The following errors may occur when specifying the ORDER= option on an
AXIS statement assigned to the group axis of a PROC GCHART (the errors
appear in two dialog boxes labeled "SASGrph9"):

   ! ERROR: Exception in chart area configuration
                        <ok>

   ! ERROR: Exception occurred in graph. ACCESS_VIOLATION
                        <ok>

The errors are most likely to occur when the SUBGROUP= option is
specifed and there are no observations in the data set for at least one
of the group variable values specified for the ORDER= option.  This
problem only occurs with the ACTIVEX device driver.

To circumvent the problem, create a dummy data set that contains
observations for all possible or at least the missing group value(s) and
at least one midpoint value.  The response value should be set to zero.
Combine the original data set with the dummy data set using a SET
statement.


A fix for SAS 9.1.3 (9.1 TS1M3) for this issue is available at:

http://www.sas.com/techsup/download/hotfix/e9_sbcs_prod_list.html#014928

For customers running SAS with Asian Language Support (DBCS), this
fix should be downloaded from:

http://www.sas.com/techsup/download/hotfix/e9_dbcs_prod_list.html#014928


Operating System and Release Information

Product FamilyProductSystemSAS Release
ReportedFixed*
SAS SystemSAS/GRAPHMicrosoft Windows XP Professional9.1 TS1M39.1 TS1M3 SP4
Microsoft Windows NT Workstation9.1 TS1M39.1 TS1M3 SP4
Microsoft Windows Server 2003 Standard Edition9.1 TS1M39.1 TS1M3 SP4
Microsoft® Windows® for 64-Bit Itanium-based Systems9.1 TS1M39.1 TS1M3 SP4
Microsoft Windows Server 2003 Enterprise Edition9.1 TS1M39.1 TS1M3 SP4
Microsoft Windows Server 2003 Datacenter Edition9.1 TS1M39.1 TS1M3 SP4
Microsoft Windows 2000 Server9.1 TS1M39.1 TS1M3 SP4
Microsoft Windows 2000 Advanced Server9.1 TS1M39.1 TS1M3 SP4
Microsoft Windows 2000 Datacenter Server9.1 TS1M39.1 TS1M3 SP4
Microsoft Windows 2000 Professional9.1 TS1M39.1 TS1M3 SP4
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.