Technical Support

Get the help you need to resolve problems.

SAS® Premium Support Services

Enhanced technical support for businesses with evolving needs.

SAS technical support is spectacular. It is a major reason to choose SAS software over competing products. Gregory Mojzak Dow Corning Corporation

Contact SAS Technical Support

If you are unable to solve a problem or answer a question using our self-help resources, contact us using the options below:

Report critical problems by phone

US Toll free: +1-800-727-0025
US Headquarters: +1-919-677-8008

Chat with us

Click the blue chat button in the lower right corner of your browser to be connected to SAS Technical Support in the US, Canada, and some US territories. If chat is unavailable, open a case in the customer service portal.

Send an email

Send a new support request email
Update an existing support request email

Gather the following information to ensure quick and efficient service from SAS Technical Support:

  • Products and versions
  • Operating system
  • Site number (See Locating Your SAS Site Number for assistance.)
  • Problem details (including errors and logs)
  • Troubleshooting steps you have taken

For more tips about contacting SAS Technical Support, read Four tips to remember when you contact SAS Technical Support.
For general information about SAS support services, read Technical Support Policies.

SAS Technical Support Notifications

Get operational announcements delivered directly to your inbox. Subscribe by entering your email address below.