A highly accessible collection of essays on contemporary thinking in performance management. Readers will get excellent overviews on the Balanced Scorecard, strategy maps, incentives, management accounting, activity-based costing, customer lifetime value, and sustainable shareholder value creation.
Robert S. Kaplan, Harvard Business School
co-author of The Balanced Scorecard: Translating Strategy into Action, The Execution Premium, and many other books
Gary Cokins demonstrates in this book that performance management is not a mysterious black art, but a structured, process-oriented discipline. If you want your performance management system to be a smoothly-running analytical machine, read and apply the ideas in this book-it's all you need.
Thomas H. Davenport
President's Distinguished Professor of Information Technology and Management
Babson College co-author of Competing on Analytics: The New Science of Winning
Drawing on a deep reservoir of knowledge and experience gained from hundreds of customer engagements around the world, Gary Cokins offers an authoritative examination of the major dimensions of performance management. Cokins not only paints a rich and textured view of the major principles and concepts driving performance management implementations, he offers a nuanced look at the important subtleties that can spell the difference between success and failure. This is an informative and enjoyable text to read!
Wayne Eckerson, Director
author of Performance Dashboards: Measuring, Monitoring, and Managing Your Business
Very insightful book, the view of an integrated performance management framework with a goal to link various operational activities with business strategy, is an excellent approach to manage and improve business. Gary's explanation of risk based performance management, for providing capability to achieve long term objectives with reliably calculated risks, is definitely thought provoking.
Global Head and Vice President of Business Technology Services
Gary Cokins is clearly one of the world's thought leaders in the area of performance management, and the need for integrated performance management, improvement and execution is clearly at a premium in these challenging economic times. . . . This book is a must read for CEOs, CFOs and management accountants around the globe seeking higher levels of sustainable business performance for their stakeholders.
Jeffrey C. Thomson
President and CEO
Institute of Management Accountants
In his most recent book, Gary Cokins shows he has successfully been able to expand his base thinking into a contemporary and useful read. In recognizing the importance of enterprise risk management to today's organizations-and integrating it into the broader content message-this book makes a leap forward for 21st century business practices.
Ellen M. Heffes
Editor-in-Chief, Financial Executive
Financial Executives Institute
Gary Cokins has cracked the code to improving performance by producing a comprehensive body of knowledge which focuses on the implementation of the strategy. A unique feature of Gary's work is that he provides an integrated framework that incorporates Governance, Risk and Compliance, as well as Customer Value Management. This is a must read for every executive who intends to show performance growth.
V. Kumar, PhD
Author of Managing Customers for Profit
Richard and Susan Lenny Distinguished Chair Professor of Marketing
Executive Director Center for Excellence in Brand and Customer Management
J. Mack Robinson College of Business, Georgia State University
Gary Cokins is one of those gurus who not only is a recognized expert but truly gets it. He is the first expert to truly link performance management to customer value management in a way that makes sense for the 21st century. Because of that, mark my words here, this book will make a serious difference to the conduct of business in the workplace.
The 56 Group, LLC; and Managing Partner/CCO: BPT Partners
Author of CRM at the Speed of Light, 4th edition
Gary's latest work on Performance Management continues his thought leadership on the topic. He crystallizes the broad array of performance measurement tools into a holistic approach to better and higher level performance management. His emphasis on learning from others, behavioral change, making choices, focusing, and using reliable fact-based data are all sound pieces of advice that should help organizations deal with tough times and keep on the winning track.
Christopher T. McKittrick
Director of Members in Business, Industry and Government
American Institute of Certified Public Accountants (AICPA)
Gary Cokins has been a proven thought-leader ever since he was the lead author of the popular An ABC Managers' Primer book published in the early 1990's. With each of his successive books Gary has raised the bar to help practitioners with concepts and implementation issues related to managerial accounting and performance management. This book is written in a lighthearted way that anyone can understand and describes the integration the many possible solutions that an organization can use to improve their performance and also avoid implementation pitfalls.
President and CEO
Gary Cokins has succeeded in creating a must have resource for anybody either in the midst of or even just considering a performance management project. This book contains valuable content from the basics to advanced performance management 2.0 capabilities. Gary's book will be helpful for first time analysts trying to jumpstart their initiative to seasoned project management experts looking to advance their knowledge-base to a higher level.
Vice President, Research and Analysis
Gary's performance management expertise comes to light with increasing clarity in his newest book, Performance Management: Integrating Strategy Execution, Methodologies, Risk, and Analytics. His writing style is direct. His examples and predictions are colorful and often uncomfortably true. On a personal note, readers will appreciate Gary's accessibility and his willingness to help when needed.
Business Intelligence Network
"Despite knowing Gary for some 20 years, I continue to be amazed at the depth and clarity of his thoughts and arguments. This book presents a vision for performance management and how that discipline integrates with other key management processes. But most importantly for readers, Gary tells us how to achieve this, not just what and why, and that makes this book that much better.
IBM Global Business Services
Gary Cokins offers powerful insights and practical counsel for all who are seeking to manage effectively in these turbulent times.
David A. J. Axson
Founder, Sonax Group Inc.
Author of Best Practices in Planning and Management Reporting
Performance Management provides a bridge between high-level strategies and practical implementation. Gary's book is required reading for all executives serious about building shareholder value. Think of it as a survival guide for managing in these tough times.
Dr. Stephen G. Timme
President, FinListics Solutions
Adjunct Professor, Georgia Institute of Technology
Gary Cokins has been pioneering performance management endeavors. His new book shows that he's still not only following but leading thought processes when it comes to further developing performance management strategies. It's a must-read for everyone who wants to learn about how to improve organizational performance.
Echô Advisors GmbH, Germany
As always, Gary sheds light on a vast array of complex issues with an ease that I always found amazing. In particular, his effective use of analogies draw great parallels with the many points he is bringing across. Just as an example, his use of the brain to illustrate the distinct contributions of transactional systems versus BI and performance management information is simply brilliant.
Founder, and former CEO of Synerma Inc.
Professional Practice Manager / Directeur de pratique
Raymond Chabot Grant Thornton, Montreal, Canada
Improving and organizing performance requires the right balance of quantitative and qualitative decision making. Gary Cokins past writings have explained in easily understood language how to achieve the right balance of the quantitative and qualitative. In this book, Gary educates, entertains, and inspires readers who are interested in improving their organizational decision making.
Michael D. Shields
Schaberg Endowed Chair in Accounting
Broad College of Business, Michigan State University
Performance measurement and management are at the center of current corporate concerns. Gary Cokins has been a global leader in this field for decades and this new contribution provides an integrated approach that is a must read for corporate leaders interested in improving business performance.
Marc J. Epstein
Distinguished Research Professor of Management
Jones Graduate School of Management, Rice University
Cokins uses a holistic, action-oriented approach to explain performance measurement. His framework calls for managers to conduct measurements to support strategy implementation. Thus, alignment with strategy defines the performance measurement process and its role in the managerial decision-making process.
F. Asís Martínez-Jerez
Associate Professor Harvard Business School