"Brent's book astutely addresses the common struggles of ABC/M value realization. The issues are seldom the design, but the implementation of ABM and a well-planned organizational change management discipline to drive sustainable change and business benefit. Activity-Based Management for Financial Institutions is a must-read for practitioners trying to maximize the value of ABC/M-regardless of the industry."
Americas, Celerant Consulting
Activity-Based Management for Financial Institutions puts the emphasis of ABC/M where it belongs-on shareholder value. Brent's methods for driving change within organizations work. I have personally witnessed millions of dollars in benefits as a result of using the organizational change process detailed in this book. For those people seeking to really make a difference using ABC/M, read this book!"
RenaissanceRe Holdings Ltd.
former vice chairman, National City Corporation