Troubleshooting: SAS Mobile BI

Issue: User cannot open reports in an offline device.

Resolution:

Make sure that the user is not in any role that provides the capability that prevents this action. See Purge Mobile Report Data.

Issue: User is prompted for an application passcode.

Resolution:

Make sure that the user is not in any role that provides the capability that introduces this requirement. See Require Passcode On Mobile Devices.

Issue: SAS Visual Analytics users cannot connect to SAS Mobile BI

Make sure your SAS Visual Analytics license is valid and correctly applied. See Usage Note 51856 at support.sas.com.

Issue: On the Mobile Devices tab, a message indicates that a list is not currently in use.

Resolution:

By design, only one list (either the blacklist or the whitelist) is in use. See About Mobile Device Management.

Last updated: December 18, 2018