If your SAS Visual Analytics license is invalid or incorrectly applied, then you cannot successfully connect to SAS Mobile BI. To determine whether you are encountering this issue, submit a link that is similar to this one with your specific server information.

If you see the following message, then there is a problem with your license.

"message: Product validation failure - unable to validate product license"

BISRVMID SAS Visual Analytics Services is the name of the product that is not validated. Following are some troubleshooting steps:

1. Locate your SAS installation data file (SID) and check to make sure that BISRVMID SAS Visual Analytics Services is listed. If it is not listed, then stop and contact SAS Technical Support.
2. Reapply the SID file to both SAS^® Foundation and the SAS^® Metadata Server by following the instructions in the applicable Software License Renewal Instructions document.

Note: To locate the correct documentation for your deployment, see the Install Center page. Click the link for your release of SAS, and then click the link for the installation documentation for your operating system. At the bottom of the page, see the documents under the Renew your software license section.

3. After you apply the SID, restart the SAS^® Web Application Server.
4. Verify that the SID is applied to the SAS Foundation machine by running the following code in SAS Foundation or SAS^® Enterprise Guide^®:
PROC SETINIT; run;
5. If the problem is still not resolved, then capture the product license information in metadata by editing and running the code on the Full Code tab in this SAS note. The output of the code does not list the product name (BISRVMID SAS Visual Analytics Services), but it does list the product number such as PRODNUM827. Compare the product number in your SID file with the product number from the code output. If the numbers do not match, contact SAS Technical Support. Include the output from the PROC SETINIT and the code on the Full Code tab in this SAS note. Also include a copy of your Transport Services log file.

Operating System and Release Information

This code extracts the SID information that is stored in metadata. Modify the code to provide the following information:

• metauser
• metapass
• metarepository
• metaport
• metaserver
• file

Note: This is the location on your machine where the output is saved. The default is set to C:\outsid.txt.

options metauser="sasadm@saspw"   metapass=" "  metarepository="Foundation"  metaport=8561  metaserver= ;
 
data _null_;
    length uri $256
    text $3277;
    rc=1;
    arc=0;
    n=1;
    file "C:\outsid.txt" mod;
    do while(rc>0);
        rc=metadata_getnasn("omsobj:Document?@Name='SAS Setinit Location'","Notes",n,uri);
        arc=1;
        if (rc>0) then arc=metadata_getattr(uri,"StoredText",text);
        if (arc=0) then put text;
        n=n+1;
    end;
run;