Technical Support
Get the help you need to resolve problems.
SAS technical support is spectacular. It is a major reason to choose SAS software over competing products. Gregory Mojzak Dow Corning Corporation
Contact SAS Technical Support
If you are unable to solve a problem or answer a question using our self-help resources, contact us using the options below:
Report critical problems by phone
US Toll free: +1-800-727-0025
US Headquarters: +1-919-677-8008
Chat with us
Click the blue chat button in the lower right corner of your browser to be connected to SAS Technical Support in the US, Canada, and some US territories. If chat is unavailable, open a case in the customer service portal.
Send an email
Open a case
Gather the following information to ensure quick and efficient service from SAS Technical Support:
- Products and versions
- Operating system
- Site number (See Locating Your SAS Site Number for assistance.)
- Problem details (including errors and logs)
- Troubleshooting steps you have taken
For more tips about contacting SAS Technical Support, read Four tips to remember when you contact SAS Technical Support.
For general information about SAS support services, read Technical Support Policies.
Create a new support request via email.
- Send an email message to support@sas.com.
- In the body of the email, use the format shown below.
- Include a complete description of the problem you're experiencing with your software.
- You can include data, such as text or attachments, that provides supporting information. Attachments can be no larger than 4 MB. If you must send data greater than 4 MB, you can make special arrangements with the technical support agent who handles your support request.
Note: Include a colon (:) after the heading for each information type in order for the information to format correctly in your email message.
You will receive an email confirmation for each request submitted. The confirmation will contain a link that you should use to reference your problem report.
Example Message
| Name: | <your name> |
| Phone: | <your phone number> Provide your country code and enter it in your local format. U.S./Canadian format: +1 (919) 123-4567 European format: +49 (1234) 567890 |
| Site: | <your site number> Need help finding your site number? |
| Company: | <your company name> |
| Product: | <product you are inquiring about> |
| Release: | <release of your SAS software> |
| Operating System: | <your operating system/platform> Tip: You can find the name of the operating system/platform at the top of your SAS log. |
Update an existing support request via email.
- Reply to a previous email from SAS Technical Support about the support request.
- Ensure that all pertinent information is included in the body of the message.
