Problem Note 70913: The SAS® Environment Manager agent fails to start after applying the SAS® Private JRE build 1.8.0_402 in SAS® 9.4M7 (TS1M7) environments
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On Microsoft Windows, the SAS Environment Manager agent might fail to start with the following error in the wrapper.log:
INFO | jvm 2 | 2024/03/25 16:31:16 | # A fatal error has been detected by the Java Runtime Environment:
INFO | jvm 2 | 2024/03/25 16:31:16 | #
INFO | jvm 2 | 2024/03/25 16:31:16 | # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00007fff1d0b394c, pid=15204, tid=0x0000000000006370
INFO | jvm 2 | 2024/03/25 16:31:16 | #
INFO | jvm 2 | 2024/03/25 16:31:16 | # JRE version: OpenJDK Runtime Environment (Zulu 8.76.0.18-SA-win64) (8.0_402-b06) (build 1.8.0_402-b06)
INFO | jvm 2 | 2024/03/25 16:31:16 | # Java VM: OpenJDK 64-Bit Server VM (25.402-b06 mixed mode windows-amd64 compressed oops)
INFO | jvm 2 | 2024/03/25 16:31:16 | # Problematic frame:
INFO | jvm 2 | 2024/03/25 16:31:16 | # C [ADVAPI32.dll+0x1394c]
INFO | jvm 2 | 2024/03/25 16:31:16 | #
INFO | jvm 2 | 2024/03/25 16:31:16 | # Core dump written. Default location: C:\SAS\Config\Lev1\Web\SASEnvironmentManager\agent-5.8.0-EE\wrapper\sbin\hs_err_pid15204.mdmp
INFO | jvm 2 | 2024/03/25 16:31:16 | #
INFO | jvm 2 | 2024/03/25 16:31:16 | # An error report file with more information is saved as:
INFO | jvm 2 | 2024/03/25 16:31:16 | # C:\SAS\Config\Lev1\Web\SASEnvironmentManager\agent-5.8.0-EE\wrapper\sbin\hs_err_pid15204.log
INFO | jvm 2 | 2024/03/25 16:31:16 | #
INFO | jvm 2 | 2024/03/25 16:31:16 | # If you would like to submit a bug report, please visit:
INFO | jvm 2 | 2024/03/25 16:31:16 | # http://www.azul.com/support/
INFO | jvm 2 | 2024/03/25 16:31:16 | # The crash happened outside the Java Virtual Machine in native code.
INFO | jvm 2 | 2024/03/25 16:31:16 | # See problematic frame for where to report the bug.
INFO | jvm 2 | 2024/03/25 16:31:16 | #
INFO | jvm 2 | 2024/03/25 16:31:16 | #
INFO | jvm 2 | 2024/03/25 16:31:16 | # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00007fff1d0b394c, pid=15204, tid=0x0000000000006370
INFO | jvm 2 | 2024/03/25 16:31:16 | #
INFO | jvm 2 | 2024/03/25 16:31:16 | # JRE version: OpenJDK Runtime Environment (Zulu 8.76.0.18-SA-win64) (8.0_402-b06) (build 1.8.0_402-b06)
INFO | jvm 2 | 2024/03/25 16:31:16 | # Java VM: OpenJDK 64-Bit Server VM (25.402-b06 mixed mode windows-amd64 compressed oops)
INFO | jvm 2 | 2024/03/25 16:31:16 | # Problematic frame:
INFO | jvm 2 | 2024/03/25 16:31:16 | # C [ADVAPI32.dll+0x1394c]
INFO | jvm 2 | 2024/03/25 16:31:16 | #
INFO | jvm 2 | 2024/03/25 16:31:16 | # Core dump written. Default location: C:\SAS\Config\Lev1\Web\SASEnvironmentManager\agent-5.8.0-EE\wrapper\sbin\hs_err_pid15204.mdmp
INFO | jvm 2 | 2024/03/25 16:31:16 | #
INFO | jvm 2 | 2024/03/25 16:31:16 | # An error report file with more information is saved as:
INFO | jvm 2 | 2024/03/25 16:31:16 | # C:\SAS\Config\Lev1\Web\SASEnvironmentManager\agent-5.8.0-EE\wrapper\sbin\hs_err_pid15204.log
INFO | jvm 2 | 2024/03/25 16:31:16 | #
INFO | jvm 2 | 2024/03/25 16:31:16 | # If you would like to submit a bug report, please visit:
INFO | jvm 2 | 2024/03/25 16:31:16 | # http://www.azul.com/support/
INFO | jvm 2 | 2024/03/25 16:31:16 | # The crash happened outside the Java Virtual Machine in native code.
INFO | jvm 2 | 2024/03/25 16:31:16 | # See problematic frame for where to report the bug.
INFO | jvm 2 | 2024/03/25 16:31:16 | #
This issue might occur if you applied the SAS Private Java Runtime Environment (JRE) build 1.8.0_402 in a SAS 9.4M7 environment on Windows 11 or Windows 2022.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Note: A similar problem occurs when applying JRE updates. For more information, see SAS Note 68578, "SAS® Environment Manager fails to start with "EXCEPTION_ACCESS_VIOLATION" after applying the SAS Private Java Runtime Environment (JRE) update."
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Environment Manager | Microsoft® Windows® for x64 | 2.5_M4 | 9.4 TS1M7 | ||
A fix for this issue for SAS Environment Manager Agent 2.5_M4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/J9U.html#70913| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2024-07-31 13:07:33 |
| Date Created: | 2024-07-30 16:15:45 |