When you execute SAS Marketing Optimization in batch mode by using the sasmolauncher script, the execution process might stop responding. When this problem happens, the following message is displayed in the SASMarketingOptimization6.5.log file, which is located in the SAS-configuration-directory\Lev1\Web\Logs\SASServer6_1 directory:

When you encounter this issue, you need to restart SASServer6_1 (or whichever server SAS Marketing Optimization is deployed on) to recover from this problem.

As a workaround, you can increase the default session timeout from 30 minutes to 120 minutes. The timeout value is located in line 458 of the web.xml file, which resides in SAS-configuration-directory\Lev1\Web\WebAppServer\SASServer6_1\conf, as shown below:

After you increase the timeout value to 120 and restart SASServer6_1 the error does not occur again.

Note: If you have SAS^® Marketing Automation or SAS^® Digital Marketing deployed on SASServer6_1, contact SAS Technical Support for additional instructions to go along with the workaround.

Click the Hot Fix tab in this note to access the hot fix for this issue.

Operating System and Release Information

A fix for this issue for SAS Marketing Optimization 6.5 is available at: