The SAS Installation Qualification Tool (W83001 Update) might fail to install. In the IT_DDMMMYYYY.log, you might see the following error:
2016-10-12 16:06:13 InstallationTask - notifyProgressStart notification broadcast. description: Executing C:\windows\system32\cmd.exe from working directory C:\Program Files\SASHome\InstallMisc\utilities\installqual\9.4 2016-10-12 16:06:14 Controller - An error occurred during processing: 2016-10-12 16:06:14 Controller - There is a problem that seems to be related to the system running the install: C:\windows\system32\cmd.exe with args /C ""C:\Program Files\SASHome\InstallMisc\utilities\installqual\9.4\updateconfigpicklists.bat" "C:\Program Files\SASHome"" exited with non-zero return code: 1 2016-10-12 16:06:14 Controller - com.sas.tools.installs.it.InstallException at com.sas.tools.installs.it.tasks.RunApplicationTask.executeProcess(RunApplicationTask.java:254) at com.sas.tools.installs.it.tasks.RunApplicationTask.launchApplication(RunApplicationTask.java:144) at com.sas.tools.installs.it.tasks.RunApplicationTask.execute(RunApplicationTask.java:107) at com.sas.tools.installs.it.Controller.executeScript(Controller.java:2922) at com.sas.tools.installs.it.ExecutionThread.run(ExecutionThread.java:80)
If you see this error message, perform the following workaround.
Note: In the instructions above, if your sashome directory is not C:\Program Files\SASHome, substitute the appropriate value for your installation.
If this workaround does not fix the issue, do the following and provide the resulting information to SAS Technical Support.
Use the SAS® Installation Log Assistant to gather SAS installation logs and send the logs to the track. For more information, see SAS Note 52654: "Using the SAS® Installation Log Assistant to gather SAS® installation logs."
If you have an existing track with SAS Technical Support, you can use the SAS Installation Log Assistant to FTP the logs. If you do not have an existing track, email them to support@sas.com along with the following items.
For information about how to contact SAS Technical Support, see Contact SAS Technical Support.
Product Family | Product | System | Product Release | SAS Release | ||
Reported | Fixed* | Reported | Fixed* | |||
SAS System | SAS Deployment Wizard | Microsoft® Windows® for x64 | 9.4 | 9.4 TS1M0 | ||
Microsoft Windows 8 Enterprise x64 | 9.4 | 9.4 TS1M0 | ||||
Microsoft Windows 8 Pro x64 | 9.4 | 9.4 TS1M0 | ||||
Microsoft Windows 8.1 Enterprise 32-bit | 9.4 | 9.4 TS1M0 | ||||
Microsoft Windows 8.1 Enterprise x64 | 9.4 | 9.4 TS1M0 | ||||
Microsoft Windows 8.1 Pro 32-bit | 9.4 | 9.4 TS1M0 | ||||
Microsoft Windows 8.1 Pro x64 | 9.4 | 9.4 TS1M0 | ||||
Microsoft Windows 10 | 9.4 | 9.4 TS1M0 | ||||
Microsoft Windows Server 2008 R2 | 9.4 | 9.4 TS1M0 | ||||
Microsoft Windows Server 2008 for x64 | 9.4 | 9.4 TS1M0 | ||||
Microsoft Windows Server 2012 Datacenter | 9.4 | 9.4 TS1M0 | ||||
Microsoft Windows Server 2012 R2 Datacenter | 9.4 | 9.4 TS1M0 | ||||
Microsoft Windows Server 2012 R2 Std | 9.4 | 9.4 TS1M0 | ||||
Microsoft Windows Server 2012 Std | 9.4 | 9.4 TS1M0 | ||||
Windows 7 Enterprise x64 | 9.4 | 9.4 TS1M0 | ||||
Windows 7 Professional x64 | 9.4 | 9.4 TS1M0 |
A fix for this issue for SAS Web Application Server 9.42 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/W43.html#59239A fix for this issue for SAS Environment Manager 2.3 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/S45.html#59239A fix for this issue for SAS Web Application Server 9.41 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/R94.html#59239A fix for this issue for SAS Environment Manager 2.1_M1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/S44.html#59239A fix for this issue for SAS Web Server 9.4_M1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/S48.html#59239A fix for this issue for SAS Environment Manager 2.1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/S43.html#59239A fix for this issue for SAS Web Application Server 9.4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/P38.html#59239A fix for this issue for SAS Web Server 9.4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/S46.html#59239Type: | Problem Note |
Priority: | high |
Date Modified: | 2016-10-27 17:19:39 |
Date Created: | 2016-10-25 17:17:25 |