Installation Note 39421: A reboot-pending message might recur when you are installing SAS® software for the Windows Operating Environment when Logitech software is installed
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When you are installing SAS software, you are prompted to reboot your computer. After you reboot your computer, the reboot-pending message might appear again, which seems to be in an endless loop. This issue can happen if you have Logitech software installed on your computer. Logitech devices place registry entries in the PendingFileRenameOperations entry.
To solve this issue, follow the steps below.
Caution: Always back up your registry before you make any changes to it. Changes to the Microsoft Windows registry can render your system unusable and require that you reinstall your operating system. SAS is not responsible when you edit the Windows registry. For more information about backing up your registry, see Windows Help or the Microsoft Web site.
- Open the Windows Registry Editor.
- Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager.
- Locate PendingFileRenameOperations and double-click the entry to open the Edit Multi-String window.
- Under Value data, remove the following entries:
*\??\C:\Windows\TEMP\logishrd\LVPrcInj01.dll
*\??\C:\Windows\TEMP\logishrd\ - Restart your SAS installation.
Related SAS Note
- SAS Note 38940: "Handling multiple reboots and reboot looping during system components updates by the SAS System Requirements Wizard when installing SAS®9 Foundation"
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | Base SAS | Microsoft® Windows® for 64-Bit Itanium-based Systems | 9.21 | 9.2 TS2M2 | ||
| Microsoft Windows Server 2003 Datacenter 64-bit Edition | 9.21 | 9.2 TS2M2 | ||||
| Microsoft Windows Server 2003 Enterprise 64-bit Edition | 9.21 | 9.2 TS2M2 | ||||
| Microsoft® Windows® for x64 | 9.21 | 9.2 TS2M2 | ||||
| Microsoft Windows Server 2003 Datacenter Edition | 9.21 | 9.2 TS2M2 | ||||
| Microsoft Windows Server 2003 Enterprise Edition | 9.21 | 9.2 TS2M2 | ||||
| Microsoft Windows Server 2003 Standard Edition | 9.21 | 9.2 TS2M2 | ||||
| Microsoft Windows Server 2008 | 9.21 | 9.2 TS2M2 | ||||
| Microsoft Windows XP Professional | 9.21 | 9.2 TS2M2 | ||||
| Windows 7 Enterprise 32 bit | 9.21 | 9.2 TS2M2 | ||||
| Windows 7 Enterprise x64 | 9.21 | 9.2 TS2M2 | ||||
| Windows 7 Home Premium 32 bit | 9.21 | 9.2 TS2M2 | ||||
| Windows 7 Home Premium x64 | 9.21 | 9.2 TS2M2 | ||||
| Windows 7 Professional 32 bit | 9.21 | 9.2 TS2M2 | ||||
| Windows 7 Professional x64 | 9.21 | 9.2 TS2M2 | ||||
| Windows 7 Ultimate 32 bit | 9.21 | 9.2 TS2M2 | ||||
| Windows 7 Ultimate x64 | 9.21 | 9.2 TS2M2 | ||||
| Windows Vista | 9.21 | 9.2 TS2M2 | ||||
| Type: | Installation Note |
| Priority: | medium |
| Date Modified: | 2010-08-06 15:56:26 |
| Date Created: | 2010-04-22 14:32:30 |