The installation process of SAS 9.1.3 creates several log files. If you encounter problems during your installation, send these log files to SAS Technical Support so that they can troubleshoot the problem.

If you are installing only SAS^® Foundation Software

For such installations, the most important log is the sassetup.log file, which is located in the !sasroot directory.

On the Windows platform, if the sassetup.log file is not in the !sasroot directory, look for the log file that appears in the temporary directories that are listed in the following table. Send the log file to SAS Technical Support.

Platform	Location	Files
Windows XP	%%USERPROFILE%\LOCALS~1\Temp\ {68624FB8-2512-46B5-9664-64366DCCB3EB} and !sasroot\ * The default location is: C:\Program Files\SAS\SAS 9.1\sassetup.log	SASSETUP.LOG
Windows Vista	%%USERPROFILE%\LOCALS~1\Temp\ {68624FB8-2512-46B5-9664-64366DCCB3EB} and !sasroot\ * The default location is: C:\Program Files\SAS\SAS 9.1\sassetup.log	SASSETUP.LOG
UNIX and z/OS	SASROOT/install/admin/logs For example: $HOME/install_log_year_month_date.000	install_log_year_ month_date.000

Installations initiated from the SAS^® Software Navigator

For installations of SAS^® software that are initiated from the SAS Software Navigator, provide the ssn.log and ssnprefs.xml files to SAS Technical Support. Similarly, there is a sasprefs.txt file that is generated in the UNIX environment.

See the following table for the locations of the ssn.log and the ssnprefs.xml files.

Platform	Location	Files
Windows XP	%USERPROFILE%\ * The default location is: C:\Documents and Settings\*userid_of_installer*\	SSNPREFS.XML SSN.LOG
Windows Vista	%USERPROFILE%\ * The default location is: C:\Users\*userid_of_installer*\	SSNPREFS.XML SSN.LOG
UNIX and z/OS	$HOME	.sasprefs.txt .ssnprefs.xml .ssn.log

If the System Requirements Wizard fails

If this wizard fails, send SAS Technical Support the "SRW for SAS Software on date.txt" log file from the
C:\Program Files\SAS\Setup Logs directory.

For more information about various installation issues

See the following SAS Notes for more information:

• Usage Note 12789: "When installing SAS^® 9.1, 9.1.2 and 9.1.3 the installation might stop responding anywhere between 85% and 99% of completion."
• Usage Note 14067: "SAS^® Software Navigator starts the installation and stops executing and no error messages displayed."
• Usage Note 15853: "When you install from the SAS^® Software Navigator, installation might hang on list of products screen."
• Problem Note 13041: "Some Java-based install programs may hang when installing SAS^® 9.1.3 on Linux systems."
• Problem Note 31984: "An error might occur when you install the SAS^® System in the Windows operating environment."

Operating System and Release Information

Product Family	Product	System	SAS Release
			Reported	Fixed*
SAS System	Base SAS	Microsoft® Windows® for 64-Bit Itanium-based Systems	9.1 TS1M3 SP4
		Microsoft Windows Server 2003 Datacenter 64-bit Edition	9.1 TS1M3 SP4
		Microsoft Windows Server 2003 Enterprise 64-bit Edition	9.1 TS1M3 SP4
		Microsoft Windows 2000 Advanced Server	9.1 TS1M3 SP4
		Microsoft Windows 2000 Datacenter Server	9.1 TS1M3 SP4
		Microsoft Windows 2000 Server	9.1 TS1M3 SP4
		Microsoft Windows 2000 Professional	9.1 TS1M3 SP4
		Microsoft Windows NT Workstation	9.1 TS1M3 SP4
		Microsoft Windows Server 2003 Datacenter Edition	9.1 TS1M3 SP4
		Microsoft Windows Server 2003 Enterprise Edition	9.1 TS1M3 SP4
		Microsoft Windows Server 2003 Standard Edition	9.1 TS1M3 SP4
		Microsoft Windows XP Professional	9.1 TS1M3 SP4
		Windows Vista	9.1 TS1M3 SP4
		Windows Vista for x64	9.1 TS1M3 SP4
		z/OS	9.1 TS1M3 SP4
		64-bit Enabled AIX	9.1 TS1M3 SP4
		64-bit Enabled HP-UX	9.1 TS1M3 SP4
		64-bit Enabled Solaris	9.1 TS1M3 SP4
		HP-UX IPF	9.1 TS1M3 SP4
		Linux	9.1 TS1M3 SP4
		Linux on Itanium	9.1 TS1M3 SP4
		OpenVMS Alpha	9.1 TS1M3 SP4
		Solaris for x64	9.1 TS1M3 SP4
		Tru64 UNIX	9.1 TS1M3 SP4

* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.

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You can use log files to troubleshoot problems that occur during installation of SAS® 9.1.3.

Type:	Installation Note
Priority:	high

Date Modified:	2011-05-31 14:25:05
Date Created:	2009-12-15 10:28:03