Usage Note 31989: SAS® Information Map Studio might not start
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If SAS Information Map Studio does not start, then lowering the memory allocation often resolves the problem.
The default memory setting for SAS Information Map Studio is 1024m. This value can be changed in the mapstudio.ini file, which is stored in the SAS Information Map Studio installation directory. For example, on Windows, the file might be located here: C:\Program Files\SASHome\SASInformationMapStudio\4.x.
- Make a backup copy of the mapstudio.ini file.
- Open the active copy in a plain text editor.
- Change the value for the -Xmx setting to a lower value such as 512m.
- Save the file.
Note: You might need administrator privileges to save changes to the file.
Here is an example of how the file might appear:
Several factors can cause this issue, including:
- Memory settings on the workstation or network configuration (for example, your site is using a Citrix connection).
- Installation of Microsoft security patch MS06-040 (for more information, see SAS Note 18270).
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Information Map Studio | Microsoft® Windows® for x64 | 3.1 | 9.1 TS1M3 SP4 | ||
| Microsoft Windows 2000 Advanced Server | 3.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Datacenter Server | 3.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Server | 3.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Professional | 3.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows NT Workstation | 3.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows Server 2003 Datacenter Edition | 3.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows Server 2003 Enterprise Edition | 3.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows Server 2003 Standard Edition | 3.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows XP Professional | 3.1 | 9.1 TS1M3 SP4 | ||||
| Windows Vista | 3.1 | 9.1 TS1M3 SP4 | ||||
Usually, when SAS Information Map Studio does not start, lowering the memory allocation will address the problem.
| Type: | Usage Note |
| Priority: | |
| Topic: | Query and Reporting Data Management ==> Data Sources ==> Information map |
| Date Modified: | 2008-05-07 10:30:59 |
| Date Created: | 2008-05-05 10:30:37 |