After you go through your installation and you notice that your BI Manager plug-in is missing in the SAS Management Console, please send in the following information to help us debug this issue:

1. ssnprefs.xml — C:\Documents and Settings\<userid> Where the userid is who performed the installation. For example:
   
   C:\Documents and Settings\saszsr\ssnprefs.xml



2. vpd.properties — C:\WinNT or C:\Windows



3. Was SAS installed previously, before you performed this installation? If yes, what SAS release and Service Pack were installed? If you are not sure, send the sassetup.log file from the following directory:
   C:\Program Files\SAS\SAS 9.1



4. plan.xml — the file that was used during the installation, unless a sample plan file was used. If you have a custom plan file, this would have been sent to your by your SAS Account Rep.



5. If you installed from a SAS Software Depot, go to the following directory and send in the cd1.id file. For example:
   ;<path_to_SAS_Software_Depot>:\disk1\



6. If you installed from physical media, insert the SAS Setup CD and send the cd1.id file, or you look on the outside of the SAS Setup CD and provide the CD Set Version number and date.



7. In the C:\Documents and Settings\<userid_who_did_the_install> directory, send any errorLog*.txt files you might have. For example:
   errorLog_SAS_Management_Console.txt

This problem might be caused if you had a previous SAS installation with SAS Service Pack 3 (Rev #15) and the vpd.properties file becomes corrupt. When this happens, it prevents the BI Manager Plug-in from getting installed.

The problem can be fixed by installing SAS^® Foundation Services. The SAS BI Manager 1.4 requires SAS Foundation Services 1.4 to be installed.

Please note that the SAS Foundation Services 1.4 does not get shipped with Service Pack 4, so an additional installation is necessary.

SAS Foundation Services can be downloaded from SUPPORT / DOWNLOADS & HOT FIXES

Also see SAS Note 19514 after installing SAS Service Pack 4.

Operating System and Release Information

Product Family	Product	System	SAS Release
			Reported	Fixed*
SAS System	SAS Enterprise BI Server	Microsoft Windows 2000 Advanced Server	9.1 TS1M3 SP4	9.1 TS1M3 SP4
		Microsoft® Windows® for x64	9.1 TS1M3 SP4	9.1 TS1M3 SP4
		Microsoft Windows XP 64-bit Edition	9.1 TS1M3 SP4	9.1 TS1M3 SP4
		Microsoft Windows Server 2003 Enterprise 64-bit Edition	9.1 TS1M3 SP4	9.1 TS1M3 SP4
		Microsoft Windows Server 2003 Datacenter 64-bit Edition	9.1 TS1M3 SP4	9.1 TS1M3 SP4
		Microsoft Windows 2000 Datacenter Server	9.1 TS1M3 SP4	9.1 TS1M3 SP4
		Microsoft® Windows® for 64-Bit Itanium-based Systems	9.1 TS1M3 SP4	9.1 TS1M3 SP4
		Microsoft Windows 2000 Server	9.1 TS1M3 SP4	9.1 TS1M3 SP4
		Microsoft Windows 2000 Professional	9.1 TS1M3 SP4	9.1 TS1M3 SP4
		Microsoft Windows NT Workstation	9.1 TS1M3 SP4	9.1 TS1M3 SP4
		Microsoft Windows Server 2003 Datacenter Edition	9.1 TS1M3 SP4	9.1 TS1M3 SP4
		Microsoft Windows Server 2003 Enterprise Edition	9.1 TS1M3 SP4	9.1 TS1M3 SP4
		Microsoft Windows Server 2003 Standard Edition	9.1 TS1M3 SP4	9.1 TS1M3 SP4
		Microsoft Windows XP Professional	9.1 TS1M3 SP4	9.1 TS1M3 SP4
		Windows Vista	9.1 TS1M3 SP4	9.1 TS1M3 SP4
		64-bit Enabled AIX	9.1 TS1M3 SP4	9.1 TS1M3 SP4
		64-bit Enabled HP-UX	9.1 TS1M3 SP4	9.1 TS1M3 SP4
		64-bit Enabled Solaris	9.1 TS1M3 SP4	9.1 TS1M3 SP4
		HP-UX IPF	9.1 TS1M3 SP4	9.1 TS1M3 SP4
		Linux	9.1 TS1M3 SP4	9.1 TS1M3 SP4
		Linux on Itanium	9.1 TS1M3 SP4	9.1 TS1M3 SP4

* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.

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In some cases the BI Manager plug-in has been missing in various installations. The BI Manager is used to register and manage metadata for information maps, reports, and stored processes. This gets installed with SAS® Foundation Services 1.4.

Type:	Problem Note
Priority:	high

Date Modified:	2008-07-23 10:53:04
Date Created:	2008-04-18 11:40:44