Opening a SAS Technical Support Track

If you are unable to resolve a SAS Foundation issue, the next step is to go to the SAS Technical Support website and open a track on the issue.
To open a Technical Support track, follow these steps:
  1. Point your web browser to http://support.sas.com/ctx/supportform/createForm.
    You are directed to the SAS Technical Support Form page.
    SAS Technical Support Form page
  2. Click Log in.
    The SAS Login page is displayed.
    SAS Login page
  3. Enter your email address, password, and click Login.
    You are returned to the SAS Technical Support Form page with your basic information filled in from your SAS profile.
    SAS Technical Support Form page
  4. Verify your basic information, and enter additional information such as product, product release, SAS release, and operating system. When you are finished, click Next.
    The Problem Description form is displayed.
    Problem Description form
  5. Enter the following:
    • a subject and a description of the product in the required fields.
    • any relevant error or warning messages. And describe any diagnostic steps taken or SAS Notes referenced.
    • any screen captures that are attached to the form as graphic files.
    When you are finished, click Next Page.
    The Problem Description form page is displayed with all of your information entered.
    Problem Description form
  6. If you need to change anything, click Return to Editing. Otherwise, Click Submit.
    A confirmation page is displayed.
    confirmation page
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