Suspension of Normal Business Operations in North America
SAS Technical Support US-based operations will suspend normal business operations on Friday, December 23, 2016 beginning at 8:00 p.m. Normal operations will resume on Monday, January 2, 2017, at 9:00 a.m.
Tuesday through Friday, December 27-30, staff will monitor and respond to problems submitted via the following methods, with critical issues taking priority over non-critical issues:
- Web form submissions from support.sas.com/opentrack
- E-mail directed to support@sas.com
- Voice-mail messages phoned in to SAS US Headquarters at 919-677-8008 or 1-800-727-0025 (US & Canada)
For the remaining days, support for critical problems will be provided using our 24-hour "follow the sun" support model as defined by the support hours policy. To reach critical problem support via phone, dial 1-919-677-8008 or 1-800-727-0025 (US & Canada).
You can visit support.sas.com any time to access online resources and find solutions to common problems. Also available 24/7, the SAS Support Communities can be used to get help from fellow SAS practitioners from around the world.
SAS offices outside the United States will operate according to their individual country schedules and holiday observance policies.
Thank you for using SAS Software!