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Problem Note 9908: Multi-threaded Scheduler fails to recover following a database communication error

DetailsAboutRate It
The Campaign Management Multi-threaded Scheduler may not recover
correctly following a communication error with the database.  The log
may include messages like the following:

     SEVERE: Exception whilst reading the task list.
     java.sql.SQLException: [Oracle][ODBC][Ora]ORA-03113: end-of-file on
     communication channel

Tasks then continue to show a status of INPROG, but do not run.

To correct the problem, the Multi-threaded Scheduler must be stopped
and restarted.  Once restarted, the Scheduler will continue running the
remaining tasks.


Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS Campaign ManagementMicrosoft Windows XP Professional3.03.2
Microsoft Windows 2000 Professional3.03.2
Microsoft Windows 2000 Server3.03.2
Microsoft Windows 2000 Advanced Server3.03.2
Microsoft Windows NT Workstation3.03.2
Microsoft Windows 2000 Datacenter Server3.03.2
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.