SUPPORT / SAMPLES & SAS NOTES
Problem Note 71111: The "Return to Queue" button does not update the owner information of the case at the Solr level in SAS® Anti-Money Laundering
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The case owner’s information might not update at the Solr level when you reroute a case to an available queue using the Return to Queue button.
Because the owner information of the case is not reset to blank at the Solr level, when you search for a case using the owner filter on the Search page, you still see the routed case.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Anti-Money Laundering (on SAS 9.x) | Microsoft® Windows® for x64 | 7.2 | 9.4 TS1M8 | ||
| 64-bit Enabled AIX | 7.2 | 9.4 TS1M8 | ||||
| 64-bit Enabled Solaris | 7.2 | 9.4 TS1M8 | ||||
| Linux for x64 | 7.2 | 9.4 TS1M8 | ||||