Problem Note 70986: The SAS® PC Files Server software fails to install during a SAS® 9.4M8 (TS1M8) installation
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During an "All non-planning products" installation, a prompt for automatically starting the SAS PC Files Server (PCFS) service is displayed. If you select the Start Service Now and Automatically when Windows Starts check box, the SAS PC Files Server installation fails, and lines similar to the following occur in the installation log:
This error occurs because the SAS PC Files Server's Windows service was created and started, which means that the files that need to be updated in the hot fix are currently locked by the running service.
The remaining components in the deployment are installed successfully.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS/ACCESS Interface to PC Files | Solaris for x64 | 9.4_M8 | 9.4 TS1M8 | ||
| Linux for x64 | 9.4_M8 | 9.4 TS1M8 | ||||
| 64-bit Enabled Solaris | 9.4_M8 | 9.4 TS1M8 | ||||
| 64-bit Enabled AIX | 9.4_M8 | 9.4 TS1M8 | ||||
| Windows 7 Ultimate x64 | 9.4_M8 | 9.4 TS1M8 | ||||
| Windows 7 Ultimate 32 bit | 9.4_M8 | 9.4 TS1M8 | ||||
| Windows 7 Professional x64 | 9.4_M8 | 9.4 TS1M8 | ||||
| Windows 7 Professional 32 bit | 9.4_M8 | 9.4 TS1M8 | ||||
| Windows 7 Home Premium x64 | 9.4_M8 | 9.4 TS1M8 | ||||
| Windows 7 Home Premium 32 bit | 9.4_M8 | 9.4 TS1M8 | ||||
| Windows 7 Enterprise x64 | 9.4_M8 | 9.4 TS1M8 | ||||
| Windows 7 Enterprise 32 bit | 9.4_M8 | 9.4 TS1M8 | ||||
| Microsoft Windows Server 2022 | 9.4_M8 | 9.4 TS1M8 | ||||
| Microsoft Windows Server 2019 | 9.4_M8 | 9.4 TS1M8 | ||||
| Microsoft Windows Server 2016 | 9.4_M8 | 9.4 TS1M8 | ||||
| Microsoft Windows Server 2012 Std | 9.4_M8 | 9.4 TS1M8 | ||||
| Microsoft Windows Server 2012 R2 Std | 9.4_M8 | 9.4 TS1M8 | ||||
| Microsoft Windows Server 2012 R2 Datacenter | 9.4_M8 | 9.4 TS1M8 | ||||
| Microsoft Windows Server 2012 Datacenter | 9.4_M8 | 9.4 TS1M8 | ||||
| Microsoft Windows Server 2008 for x64 | 9.4_M8 | 9.4 TS1M8 | ||||
| Microsoft Windows Server 2008 R2 | 9.4_M8 | 9.4 TS1M8 | ||||
| Microsoft Windows Server 2008 | 9.4_M8 | 9.4 TS1M8 | ||||
| Microsoft Windows 11 | 9.4_M8 | 9.4 TS1M8 | ||||
| Microsoft Windows 10 | 9.4_M8 | 9.4 TS1M8 | ||||
| Microsoft Windows 8.1 Pro x64 | 9.4_M8 | 9.4 TS1M8 | ||||
| Microsoft Windows 8.1 Pro 32-bit | 9.4_M8 | 9.4 TS1M8 | ||||
| Microsoft Windows 8.1 Enterprise x64 | 9.4_M8 | 9.4 TS1M8 | ||||
| Microsoft Windows 8.1 Enterprise 32-bit | 9.4_M8 | 9.4 TS1M8 | ||||
| Microsoft Windows 8 Pro x64 | 9.4_M8 | 9.4 TS1M8 | ||||
| Microsoft Windows 8 Pro 32-bit | 9.4_M8 | 9.4 TS1M8 | ||||
| Microsoft Windows 8 Enterprise x64 | 9.4_M8 | 9.4 TS1M8 | ||||
| Microsoft Windows 8 Enterprise 32-bit | 9.4_M8 | 9.4 TS1M8 | ||||
| Microsoft® Windows® for x64 | 9.4_M8 | 9.4 TS1M8 | ||||
| z/OS | 9.4_M8 | 9.4 TS1M8 | ||||
A fix for this issue for SAS PC Files Server 9.50 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/M9Z.html#70986
When performing an "All non-planning products" installation, the PC Files Server product fails if you choose the "Start Service Now" option. The remaining components in the deployment are installed successfully.
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2024-12-02 16:09:34 |
| Date Created: | 2024-10-04 15:43:27 |