SUPPORT / SAMPLES & SAS NOTES
Problem Note 70743: Printing many individual objects from a SAS® Visual Analytics report fails with an HTTP Error 500
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If you attempt to print many individual objects (30 or more) in a SAS Visual Analytics report, the print process might fail with the following error:
{ "id" : "", "errorCode" : 15224, "httpStatusCode" : 500, "message" : "Error executing request. External \"PDF\" generator failed – jobID= 20a99f73- 17e7-472f-a4ad-26d3bf4aa9ac", "remediation" : "", "version" : "2" }
This error occurs if the Table of Contents that is generated for the PDF is long enough to be more than one page of the PDF.
To work around the issue, disable the Table of Contents option when printing the report.
Click the Hot Fix tab in this note for a link to instructions about accessing and applying the software update.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Visual Analytics (on SAS Viya 3.x) | Cloud Foundry | 8.5.2 | Viya | ||
| Microsoft® Windows® for x64 | 8.5.2 | Viya | ||||
| Linux for x64 | 8.5.2 | Viya | ||||