Problem Note 70272: SAS® Viya® 3.5 scheduled jobs fail to connect to SAS® Cloud Analytic Services with the error "The request to start or connect to a session failed..."
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SAS Viya 3.5 jobs that use the job execution service fail when connecting to SAS Cloud Analytic Service.
This failure affects scheduled jobs and jobs that run from the Job Execution Web Application. This issue does not affect SAS® Studio connections to SAS Cloud Analytic Service since SAS Studio automatically provides the SAS Cloud Analytic Service connection information.
When this issue occurs, the following error occurs in the job log:
Another symptom of this issue is the following error, which is printed to the compsrv log:
ERROR [00000013] sasuser - SubmitRequestWithFiles: status=8dbff828 httpStatus=403 'Forbidden'.
ERROR [00000013] sasuser - HTTP error returned from service.
Both of these symptoms are fixed with the provided hot fix.
Click the Hot Fix tab in this note for a link to instructions about accessing and applying the software update.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Viya 3.x | Linux for x64 | 3.5 | Viya 3.5 | ||
| Microsoft® Windows® for x64 | 3.5 | Viya 3.5 | ||||
Viya on Windows: An update for this issue is available for SAS Viya 3.5. For instructions on how to access and apply software updates, see the Updating Your SAS Viya software section in the SAS Viya 3.5 for Windows Deployment Guide at
http://documentation.sas.com/?softwareId=administration&softwareVersion=3.5&softwareContextId=softwareUpdatesWinViya on Linux: An update for this issue is available for SAS Viya 3.5. For instructions on how to access and apply software updates, see the Updating Your SAS Viya software section in the SAS Viya 3.5 for Linux Deployment Guide at
http://documentation.sas.com/?softwareId=administration&softwareVersion=3.5&softwareContextId=softwareUpdates| Type: | Problem Note |
| Priority: | alert |
| Date Modified: | 2023-07-25 13:27:43 |
| Date Created: | 2023-07-24 13:24:39 |