Problem Note 69408: The error "[ACCESS_TOKEN_FAILURE] Could not obtain access token" occurs when you try to list SAS® Viya® 3.5 CASLIBs from SAS® Environment Manager
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After updating SAS Viya 3.5 with new web components, you cannot see the CASLIBs list from SAS Environment Manager. Instead, the following error occurs:
[ACCESS_TOKEN_FAILURE] Could not obtain access token error.
You can also encounter the error from other applications such as SAS® Lineage.
In this scenario, logs also show the following error:
Possible CSRF detected - state parameter was required but no state could be found
Click the Hot Fix tab in this note for a link to instructions about accessing and applying the software update.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Environment Manager (on Viya) | Microsoft® Windows® for x64 | 3.5 | 3.5 | Viya | Viya |
| Linux for x64 | 3.5 | 3.5 | Viya | Viya | ||
Viya on Linux: An update for this issue is available for SAS Viya 3.5. For instructions on how to access and apply software updates, see the Updating Your SAS Viya software section in the SAS Viya 3.5 for Linux Deployment Guide at
http://documentation.sas.com/?softwareId=administration&softwareVersion=3.5&softwareContextId=softwareUpdates
After you update SAS Viya 3.5 with new web components, you cannot see the CASLIBs list and this error is returned: "[ACCESS_TOKEN_FAILURE] Could not obtain access token error."
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2022-07-22 09:21:21 |
| Date Created: | 2022-07-21 09:15:24 |