SUPPORT / SAMPLES & SAS NOTES
Problem Note 69012: A SAS® Visual Analytics report might return "... 'errorCode' : 15224..." when you print to PDF
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If you select the Initially select first value option when defining a prompt in SAS Visual Analytics reports, you might receive an error similar to the following when printing to PDF:
{
"id" : "",
"errorCode" : 15224,
"httpStatusCode" : 500,
"message" : "Error executing request. External \"PDF\" generator failed – jobID= f5311431-6ef0-47c2-80fd-b0a9a412f585",
"remediation" : "",
"version" : "2"
}
"id" : "",
"errorCode" : 15224,
"httpStatusCode" : 500,
"message" : "Error executing request. External \"PDF\" generator failed – jobID= f5311431-6ef0-47c2-80fd-b0a9a412f585",
"remediation" : "",
"version" : "2"
}
If you do not select the Initially select first value option, the report should print to PDF without issue. If the option has already been selected, you can clear the selection to circumvent the issue.
Click the Hot Fix tab in this note for a link to instructions about accessing and applying the software update.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Visual Analytics (on SAS Viya) | Cloud Foundry | 8.5.2 | 2022.1.1 | Viya | Viya |
| Linux for x64 | 8.5.2 | 2022.1.1 | Viya | Viya | ||
| Microsoft® Windows® for x64 | 8.5.2 | 2022.1.1 | Viya | Viya | ||