Problem Note 68578: SAS® Environment Manager fails to start with "EXCEPTION_ACCESS_VIOLATION" after applying the SAS Private Java Runtime Environment (JRE) update
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On Microsoft Windows, the SAS Environment Manager server might fail to start with the following error in the wrapper.log:
INFO | jvm 1 | 2021/07/29 13:34:37 | #
INFO | jvm 1 | 2021/07/29 13:34:37 | # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00000001800156c4, pid=10248, tid=0x0000000000002854
INFO | jvm 1 | 2021/07/29 13:34:37 | #
INFO | jvm 1 | 2021/07/29 13:34:37 | # JRE version: OpenJDK Runtime Environment (Zulu 8.56.0.22-SA-win64) (8.0_302-b08) (build 1.8.0_302-b08)
INFO | jvm 1 | 2021/07/29 13:34:37 | # Java VM: OpenJDK 64-Bit Server VM (25.302-b08 mixed mode windows-amd64 compressed oops)
INFO | jvm 1 | 2021/07/29 13:34:37 | # Problematic frame:
INFO | jvm 1 | 2021/07/29 13:34:37 | # C [sigar-amd64-winnt.dll+0x156c4]
INFO | jvm 1 | 2021/07/29 13:34:37 | #
INFO | jvm 1 | 2021/07/29 13:34:37 | # Core dump written. Default location: C:\SAS\Config\Lev1\Web\SASEnvironmentManager\server-5.8.0-EE\wrapper\sbin\hs_err_pid10248.mdmp
INFO | jvm 1 | 2021/07/29 13:34:37 | #
INFO | jvm 1 | 2021/07/29 13:34:37 | # An error report file with more information is saved as:
INFO | jvm 1 | 2021/07/29 13:34:37 | # C:\SAS\Config\Lev1\Web\SASEnvironmentManager\server-5.8.0-EE\wrapper\sbin\hs_err_pid10248.log
INFO | jvm 1 | 2021/07/29 13:34:37 | #
INFO | jvm 1 | 2021/07/29 13:34:37 | # If you would like to submit a bug report, please visit:
INFO | jvm 1 | 2021/07/29 13:34:37 | # http://www.azul.com/support/
INFO | jvm 1 | 2021/07/29 13:34:37 | # The crash happened outside the Java Virtual Machine in native code.
INFO | jvm 1 | 2021/07/29 13:34:37 | # See problematic frame for where to report the bug.
INFO | jvm 1 | 2021/07/29 13:34:37 | #
ERROR | wrapper | 2021/07/29 13:34:37 | JVM exited unexpectedly.
This problem happens if you have installed the latest Java 8 update (1.8.0_312).
Click the Hot Fix tab in this note to access the hot fix for this issue.
Note: If you have installed a Java 8 version that is earlier than 1.8.0_312 and you have applied the hot fix, you might still encounter this this error. To resolve it, you must install the latest Java 8 version. SAS Downloads: SAS Private JRE 8
Operating System and Release Information
| Product Family | Product | System | SAS Release | |
| Reported | Fixed* | |||
| SAS System | SAS Environment Manager | Microsoft® Windows® for x64 | ||
A fix for this issue for SAS Environment Manager Agent 2.5_M4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/J9U.html#68578A fix for this issue for SAS Environment Manager 2.5_M4 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/J9V.html#68578A fix for this issue for SAS Environment Manager 2.5_M3 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/E8M.html#68578A fix for this issue for SAS Environment Manager Agent 2.5_M3 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/F9E.html#68578| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2022-07-22 15:35:50 |
| Date Created: | 2021-11-04 12:47:18 |