Problem Note 68790: You see an error message about an "unexpected error" in SAS® Decision Manager when you try to log on
You attempt to log on to SAS Decision Manager, but a pop-up error message appears with the following text:
An unexpected error has occurred. Please contact your system administrator for assistance. . . . The system attempted to find and access a service for interface 'com.sas.modelmanager.client.ModelManagementServiceInterface' for 2 hours and was unsuccessful . . .
Looking in corresponding logs, you also see information that is similar to the following:
Lev1/Web/WebAppServer/SASServer7_1/logs/catalina.out:
16:51:33,961 | INFO | [Catalina] | Server startup in 127047 ms
ERROR [tomcat-http--8] - Could not obtain build time stamp for this product
java.lang.IllegalStateException: Unable to find resource: buildinfo.xml, in class loader: VersionedJarRepositoryLoader context: SASDecisionManager
delegate: false
----------> Parent Classloader:
java.net.URLClassLoader@3fa04c26
at com.sas.framework.commons.util.BuildInfo.<init>(BuildInfo.java:70)
....ending with:
ERROR [tomcat-http--31] - #############################################################################################
### Attempting to access service for interface 'com.sas.modelmanager.client.EDMMMFacadeInterface' for 1 hours. #####
### Please ensure that the process providing the service is starting. #######################
### After 2 hours, the service will be considered unavailable. ##############################
#############################################################################################
Lev1/Web/WebAppServer/SASServer11/logs/catalina.out:
16:32:58,691 | INFO | [HostConfig] | Deployment of configuration descriptor /sas94/config/Lev1/Web/WebAppServer/SASServer11_1/conf/Catalina/localhost/SASEnterpriseMinerJWS.xml has finished in 40,800 ms
16:32:58,692 | INFO | [HostConfig] | Deploying configuration descriptor /sas94/config/Lev1/Web/WebAppServer/SASServer11_1/conf/Catalina/localhost/SASModelManager.xml
org.omg.CORBA.NO_PERMISSION: Access denied. vmcid: 0x0 minor code: 4 completed: No
at com.sas.iom.orb.brg.Engine.parseErrorXML(Engine.java:2209)
... more information ...
at java.lang.Thread.run(Thread.java:745)
com.sas.services.connection.InvalidCredentialsException: The application could not log on to the server "LPHGSTAOAMD01A:8561". The user ID "sasadm@saspw" or the password is incorrect.
... more information ...
Caused by: org.omg.CORBA.NO_PERMISSION: Access denied. vmcid: 0x0 minor code: 4 completed: No
at com.sas.iom.orb.brg.Engine.parseErrorXML(Engine.java:2209)
at com.sas.iom.orb.brg.Engine.checkForErrorPacket(Engine.java:2030)
at com.sas.iom.orb.brg.Engine.readPacket(Engine.java:5880)
at com.sas.iom.orb.brg.Engine.flowSendUserPass(Engine.java:4224)
at com.sas.iom.orb.brg.Engine.flow(Engine.java:714)
at com.sas.iom.orb.brg.Engine.initClient(Engine.java:675)
at com.sas.iom.orb.brg.ORBImpl.uri_to_object(ORBImpl.java:114)
at com.sas.services.connection.ClusterEnvelope.createObject(ClusterEnvelope.java:293)
at com.sas.services.connection.ClusterEnvelope.getConnection(ClusterEnvelope.java:78)
... 94 more ...
com.sas.services.security.login.CredentialException: The application could not log on to the server "LPHGSTAOAMD01A:8561". The user ID "sasadm@saspw" or the password is incorrect.
at com.sas.services.security.login.SasLoginModule.attemptConnection(SasLoginModule.java:784)
... more information ...
com.sas.services.ServiceException: The Information Service is undiscoverable.
... more information ...
2022-01-11 16:33:45,968 [localhost-startStop-1] ERROR [unknown] org.springframework.web.context.ContextLoader - Context initialization failed
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'metadataUser' defined in ServletContext resource [/WEB-INF/spring-config/infrastructure-config.xml]: Invocation of init method failed; nested exception is java.lang.IllegalStateException: Unable to retrieve requested user, sastrust@saspw. Is one defined in the remote UserService with the required name?
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1514
Lev1/Web/Logs/SASServer11/SASModelManager14.2.log had
2022-01-11 16:34:57,369 [localhost-startStop-1] ERROR [unknown] org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/SASModelManagerJavaServices] - Exception sending context initialized event to listener instance of class com.sas.modelmanager.impl.ModelManagerContextListener
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'metadataUser' defined in ServletContext resource [/WEB-INF/spring-config/services-config.xml]: Invocation of init method failed; nested exception is java.lang.IllegalStateException: Unable to retrieve requested user, sastrust@saspw. Is one defined in the remote UserService with the required name?
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1514)
... more information ...
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:622)
at java.lang.Thread.run(Thread.java:745)
Caused by: java.lang.IllegalStateException: Unable to retrieve requested user, sastrust@saspw. Is one defined in the remote UserService with the required name?
at com.sas.svcs.authentication.helper.UserContextByNameFactoryBean.afterPropertiesSet(UserContextByNameFactoryBean.java:107)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.invokeInitMethods(AbstractAutowireCapableBeanFactory.java:1573)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1511)
... 27 more ...
This issue occurs in SAS® Model Manager 14.2 when the passwords for the sasadm@saspw and sastrust@saspw accounts are changed. You must also manually update the passwords in SAS® Management Console. For more information, see Update User Passwords for Local User Service.
Operating System and Release Information
| SAS System | SAS Model Manager | Microsoft® Windows® for x64 | 14.2 | | 9.4 TS1M4 | |
| Microsoft Windows 8 Enterprise 32-bit | 14.2 | | 9.4 TS1M4 | |
| Microsoft Windows 8 Enterprise x64 | 14.2 | | 9.4 TS1M4 | |
| Microsoft Windows 8 Pro 32-bit | 14.2 | | 9.4 TS1M4 | |
| Microsoft Windows 8 Pro x64 | 14.2 | | 9.4 TS1M4 | |
| Microsoft Windows 8.1 Enterprise 32-bit | 14.2 | | 9.4 TS1M4 | |
| Microsoft Windows 8.1 Enterprise x64 | 14.2 | | 9.4 TS1M4 | |
| Microsoft Windows 8.1 Pro 32-bit | 14.2 | | 9.4 TS1M4 | |
| Microsoft Windows 8.1 Pro x64 | 14.2 | | 9.4 TS1M4 | |
| Microsoft Windows 10 | 14.2 | | 9.4 TS1M4 | |
| Microsoft Windows Server 2008 | 14.2 | | 9.4 TS1M4 | |
| Microsoft Windows Server 2008 R2 | 14.2 | | 9.4 TS1M4 | |
| Microsoft Windows Server 2008 for x64 | 14.2 | | 9.4 TS1M4 | |
| Microsoft Windows Server 2012 Datacenter | 14.2 | | 9.4 TS1M4 | |
| Microsoft Windows Server 2012 R2 Datacenter | 14.2 | | 9.4 TS1M4 | |
| Microsoft Windows Server 2012 R2 Std | 14.2 | | 9.4 TS1M4 | |
| Microsoft Windows Server 2012 Std | 14.2 | | 9.4 TS1M4 | |
| Windows 7 Enterprise 32 bit | 14.2 | | 9.4 TS1M4 | |
| Windows 7 Enterprise x64 | 14.2 | | 9.4 TS1M4 | |
| Windows 7 Home Premium 32 bit | 14.2 | | 9.4 TS1M4 | |
| Windows 7 Home Premium x64 | 14.2 | | 9.4 TS1M4 | |
| Windows 7 Professional 32 bit | 14.2 | | 9.4 TS1M4 | |
| Windows 7 Professional x64 | 14.2 | | 9.4 TS1M4 | |
| Windows 7 Ultimate 32 bit | 14.2 | | 9.4 TS1M4 | |
| Windows 7 Ultimate x64 | 14.2 | | 9.4 TS1M4 | |
| 64-bit Enabled AIX | 14.2 | | 9.4 TS1M4 | |
| 64-bit Enabled Solaris | 14.2 | | 9.4 TS1M4 | |
| HP-UX IPF | 14.2 | | 9.4 TS1M4 | |
| Linux for x64 | 14.2 | | 9.4 TS1M4 | |
| Solaris for x64 | 14.2 | | 9.4 TS1M4 | |
*
For software releases that are not yet generally available, the Fixed
Release is the software release in which the problem is planned to be
fixed.
| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2022-01-18 16:38:01 |
| Date Created: | 2022-01-14 15:27:01 |