Problem Note 68754: SAS® Visual Analytics reports fail to save if external URLs in the reports contain special characters or use special protocols
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If your SAS Visual Analytics report contains external URL links, and those links use special characters such as a + symbol (plus sign) or use special protocols such as the mailto protocol, then the report might fail to save with the following message:
The reportservicesgroup log can also include an error that is similar to the following:
com.sas.bireport.models.util.MaliciousXSSException: found malicious string: mailto:/...
[ 173 lines suppressed ]
If you use the Ctrl+Alt+B shortcut to open the diagnostics window, you see an error similar to the following:
from JSON: <ErrorResponse><errorCode>10757</errorCode>
<message>An error occurred. The result could not be converted.</message>
Click the Hot Fix tab in this note for a link to instructions about accessing and applying the software update.
Note: If the hot fix does not resolve the issue, then ensure that the URL does not contain any hidden characters. Try manually retyping the URL instead of copying and pasting.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Visual Analytics (on SAS Viya) | Cloud Foundry | 8.5.2 | Viya | ||
| Linux for x64 | 8.5.2 | Viya | ||||
| Microsoft® Windows® for x64 | 8.5.2 | Viya | ||||
Viya on Windows: An update for this issue is available for SAS Viya 3.5. For instructions on how to access and apply software updates, see the Updating Your SAS Viya software section in the SAS Viya 3.5 for Windows Deployment Guide at
http://documentation.sas.com/?softwareId=administration&softwareVersion=3.5&softwareContextId=softwareUpdatesWinViya on Linux: An update for this issue is available for SAS Viya 3.5. For instructions on how to access and apply software updates, see the Updating Your SAS Viya software section in the SAS Viya 3.5 for Linux Deployment Guide at
http://documentation.sas.com/?softwareId=administration&softwareVersion=3.5&softwareContextId=softwareUpdates| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2022-07-08 14:12:43 |
| Date Created: | 2022-01-10 13:27:12 |