In SAS Customer Intelligence Studio, the optimize log is not available when a different user logs in. This problem happens when you perform steps similar to the following:

1. Log on to SAS Customer Intelligence Studio as the sasdemo user.
2. Open a Marketing Optimization scenario and optimize the scenario.
3. View the optimize log file in the Optimization menu on the History tab. 
4. Log out and log on again as a different user such as sasfiserv.
5. Open the same scenario, make a change such as the objective, and then optimize the scenario.
6. View the log file. You are unable to view it and see the "...Physical file does not exist..." error message:

As a workaround, the second user can do the following:

1. In the scenario, click Save As to create an identical one.
2. Optimize the new scenario. The optimize log is available. 

Click the Hot Fix tab in this note to access the hot fix for this issue.

Operating System and Release Information

A fix for this issue for SAS Marketing Optimization 6.6 is available at: