SUPPORT / SAMPLES & SAS NOTES
Problem Note 67962: The E-Mail selection on the "More options" menu is not working in SAS® Studio 5.2 (Enterprise), and a message about an internal server error occurs
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The More options ► E-Mail functionality might not send email from the user interface. The UI option is shown here:
This issue occurs when the build date for your SAS Studio 5.2 (Enterprise) release is September 16, 2020, or later.
The network developer tools show a return code of 500 in POST /SASStudioV/sasexec/session-ID/share/mail.
Also, the SASStudioV log file shows null pointer exceptions along with a message similar to the following:
[INTERNAL_SERVER_ERROR] Internal server error. Request: uri=/SASStudioV/sasexec/session-ID/share/mail
Click the Hot Fix tab in this note for a link to instructions about accessing and applying the software update.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Viya | Microsoft® Windows® for x64 | 3.5 | 2021.1.4 | Viya | Viya |
| Microsoft Windows 8 Enterprise 32-bit | 3.5 | Viya | ||||
| Microsoft Windows 8 Enterprise x64 | 3.5 | 2021.1.4 | Viya | Viya | ||
| Microsoft Windows 8 Pro 32-bit | 3.5 | Viya | ||||
| Microsoft Windows 8 Pro x64 | 3.5 | 2021.1.4 | Viya | Viya | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 3.5 | Viya | ||||
| Microsoft Windows 8.1 Enterprise x64 | 3.5 | 2021.1.4 | Viya | Viya | ||
| Microsoft Windows 8.1 Pro 32-bit | 3.5 | Viya | ||||
| Microsoft Windows 8.1 Pro x64 | 3.5 | 2021.1.4 | Viya | Viya | ||
| Microsoft Windows 10 | 3.5 | 2021.1.4 | Viya | Viya | ||
| Microsoft Windows 95/98 | 3.5 | Viya | ||||
| Microsoft Windows 2000 Advanced Server | 3.5 | Viya | ||||
| Microsoft Windows 2000 Datacenter Server | 3.5 | Viya | ||||
| Microsoft Windows 2000 Server | 3.5 | Viya | ||||
| Microsoft Windows 2000 Professional | 3.5 | Viya | ||||
| Microsoft Windows NT Workstation | 3.5 | Viya | ||||
| Microsoft Windows Server 2003 Datacenter Edition | 3.5 | Viya | ||||
| Microsoft Windows Server 2003 Enterprise Edition | 3.5 | Viya | ||||
| Microsoft Windows Server 2003 Standard Edition | 3.5 | Viya | ||||
| Microsoft Windows Server 2003 for x64 | 3.5 | 2021.1.4 | Viya | Viya | ||
| Microsoft Windows Server 2008 | 3.5 | Viya | ||||
| Microsoft Windows Server 2008 R2 | 3.5 | 2021.1.4 | Viya | Viya | ||
| Microsoft Windows Server 2008 for x64 | 3.5 | 2021.1.4 | Viya | Viya | ||
| Microsoft Windows Server 2012 Datacenter | 3.5 | 2021.1.4 | Viya | Viya | ||
| Microsoft Windows Server 2012 R2 Datacenter | 3.5 | 2021.1.4 | Viya | Viya | ||
| Microsoft Windows Server 2012 R2 Std | 3.5 | 2021.1.4 | Viya | Viya | ||
| Microsoft Windows Server 2012 Std | 3.5 | 2021.1.4 | Viya | Viya | ||
| Microsoft Windows Server 2016 | 3.5 | 2021.1.4 | Viya | Viya | ||
| Microsoft Windows Server 2019 | 3.5 | 2021.1.4 | Viya | Viya | ||
| Microsoft Windows XP Professional | 3.5 | Viya | ||||
| Windows 7 Enterprise 32 bit | 3.5 | Viya | ||||
| Windows 7 Enterprise x64 | 3.5 | 2021.1.4 | Viya | Viya | ||
| Windows 7 Home Premium 32 bit | 3.5 | Viya | ||||
| Windows 7 Home Premium x64 | 3.5 | 2021.1.4 | Viya | Viya | ||
| Windows 7 Professional 32 bit | 3.5 | Viya | ||||
| Windows 7 Professional x64 | 3.5 | 2021.1.4 | Viya | Viya | ||
| Windows 7 Ultimate 32 bit | 3.5 | Viya | ||||
| Windows 7 Ultimate x64 | 3.5 | 2021.1.4 | Viya | Viya | ||
| Windows Millennium Edition (Me) | 3.5 | Viya | ||||
| Windows Vista | 3.5 | Viya | ||||
| Windows Vista for x64 | 3.5 | 2021.1.4 | Viya | Viya | ||
| Linux for x64 | 3.5 | 2021.1.4 | Viya | Viya | ||