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Problem Note 67260: The "Refresh" button (two circular arrows) is missing in the task bar in SAS® Customer Intelligence Studio 6.6

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In SAS Customer Intelligence Studio, the Refresh button (two circular arrows) is missing in the task bar. This problem is evident when you perform steps similar to the following:

  1. Open a campaign that has a treatment assigned. Then, leave the campaign open.
  2. Modify the treatment (for example, change a value). Then, save the treatment.

In earlier releases of SAS Customer Intelligence Studio, you can see and click the Refresh button from the task bar in order to verify that the treatment is updated, as shown below: 

The Refresh button is visible

In SAS Customer Intelligence Studio 6.6, the Refresh button is missing from the task bar.

The refresh button is missing

To work around this problem, you can either use the Refresh button in the browser or you can close and re-open the campaign.

Click the Hot Fix tab in this note to access the hot fix for this issue.



Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS Customer Intelligence StudioMicrosoft® Windows® for x646.6
Microsoft Windows 8 Enterprise 32-bit6.6
Microsoft Windows 8 Enterprise x646.6
Microsoft Windows 8 Pro 32-bit6.6
Microsoft Windows 8 Pro x646.6
Microsoft Windows 8.1 Enterprise 32-bit6.6
Microsoft Windows 8.1 Enterprise x646.6
Microsoft Windows 8.1 Pro 32-bit6.6
Microsoft Windows 8.1 Pro x646.6
Microsoft Windows 106.6
Microsoft Windows 95/986.6
Microsoft Windows 2000 Advanced Server6.6
Microsoft Windows 2000 Datacenter Server6.6
Microsoft Windows 2000 Server6.6
Microsoft Windows 2000 Professional6.6
Microsoft Windows NT Workstation6.6
Microsoft Windows Server 2003 Datacenter Edition6.6
Microsoft Windows Server 2003 Enterprise Edition6.6
Microsoft Windows Server 2003 Standard Edition6.6
Microsoft Windows Server 2003 for x646.6
Microsoft Windows Server 20086.6
Microsoft Windows Server 2008 R26.6
Microsoft Windows Server 2008 for x646.6
Microsoft Windows Server 2012 Datacenter6.6
Microsoft Windows Server 2012 R2 Datacenter6.6
Microsoft Windows Server 2012 R2 Std6.6
Microsoft Windows Server 2012 Std6.6
Microsoft Windows Server 20166.6
Microsoft Windows Server 20196.6
Microsoft Windows XP Professional6.6
Windows 7 Enterprise 32 bit6.6
Windows 7 Enterprise x646.6
Windows 7 Home Premium 32 bit6.6
Windows 7 Home Premium x646.6
Windows 7 Professional 32 bit6.6
Windows 7 Professional x646.6
Windows 7 Ultimate 32 bit6.6
Windows 7 Ultimate x646.6
Windows Millennium Edition (Me)6.6
Windows Vista6.6
Windows Vista for x646.6
64-bit Enabled AIX6.6
64-bit Enabled Solaris6.6
HP-UX IPF6.6
Linux for x646.6
Solaris for x646.6
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.