Importing data from social media to SAS Cloud Analytic Services (CAS) can fail with various errors.

The errors might indicate these issues:

• An authentication error occurred.
• The application needs to be validated by the social media provider.
• The sign-in process is disabled for the application.

This issue affects all releases of SAS Viya.

Click the Hot Fix tab in this note for a link to instructions about accessing and applying the software update.

This hot fix for SAS^® Viya^® 3.5 removes all social media import functionality from the user interface. If you want to import social media data, you need to use third-party tools to extract the data into CSV format and then import the CSV file.

Operating System and Release Information

Viya on Windows: An update for this issue is available for SAS Viya 3.5. For instructions on how to access and apply software updates, see the Updating Your SAS Viya software section in the SAS Viya 3.5 for Windows Deployment Guide at

Viya on Linux: An update for this issue is available for SAS Viya 3.5. For instructions on how to access and apply software updates, see the Updating Your SAS Viya software section in the SAS Viya 3.5 for Linux Deployment Guide at