Problem Note 67002: SAS® Customer Intelligence Studio displays a blank window when you open the Custom Detail page in a Communication node
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When you open the Custom Detail page inside a Communication node in SAS Customer Intelligence Studio, a blank window is displayed and SAS Customer Intelligence Studio becomes unresponsive.
When this problem occurs, no error messages are displayed in the log files. The problem seems to happen after you apply the latest hot fix (Z77026) for SAS Customer Intelligence.
The only way to unlock the campaign is to close your browser and log on again to SAS Customer Intelligence Studio.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Studio | Microsoft® Windows® for x64 | 6.5 | |||
| Microsoft Windows 8 Enterprise 32-bit | 6.5 | |||||
| Microsoft Windows 8 Enterprise x64 | 6.5 | |||||
| Microsoft Windows 8 Pro 32-bit | 6.5 | |||||
| Microsoft Windows 8 Pro x64 | 6.5 | |||||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.5 | |||||
| Microsoft Windows 8.1 Enterprise x64 | 6.5 | |||||
| Microsoft Windows 8.1 Pro 32-bit | 6.5 | |||||
| Microsoft Windows 8.1 Pro x64 | 6.5 | |||||
| Microsoft Windows 10 | 6.5 | |||||
| Microsoft Windows 95/98 | 6.5 | |||||
| Microsoft Windows 2000 Advanced Server | 6.5 | |||||
| Microsoft Windows 2000 Datacenter Server | 6.5 | |||||
| Microsoft Windows 2000 Server | 6.5 | |||||
| Microsoft Windows 2000 Professional | 6.5 | |||||
| Microsoft Windows NT Workstation | 6.5 | |||||
| Microsoft Windows Server 2003 Datacenter Edition | 6.5 | |||||
| Microsoft Windows Server 2003 Enterprise Edition | 6.5 | |||||
| Microsoft Windows Server 2003 Standard Edition | 6.5 | |||||
| Microsoft Windows Server 2003 for x64 | 6.5 | |||||
| Microsoft Windows Server 2008 | 6.5 | |||||
| Microsoft Windows Server 2008 R2 | 6.5 | |||||
| Microsoft Windows Server 2008 for x64 | 6.5 | |||||
| Microsoft Windows Server 2012 Datacenter | 6.5 | |||||
| Microsoft Windows Server 2012 R2 Datacenter | 6.5 | |||||
| Microsoft Windows Server 2012 R2 Std | 6.5 | |||||
| Microsoft Windows Server 2012 Std | 6.5 | |||||
| Microsoft Windows Server 2016 | 6.5 | |||||
| Microsoft Windows Server 2019 | 6.5 | |||||
| Microsoft Windows XP Professional | 6.5 | |||||
| Windows 7 Enterprise 32 bit | 6.5 | |||||
| Windows 7 Enterprise x64 | 6.5 | |||||
| Windows 7 Home Premium 32 bit | 6.5 | |||||
| Windows 7 Home Premium x64 | 6.5 | |||||
| Windows 7 Professional 32 bit | 6.5 | |||||
| Windows 7 Professional x64 | 6.5 | |||||
| Windows 7 Ultimate 32 bit | 6.5 | |||||
| Windows 7 Ultimate x64 | 6.5 | |||||
| Windows Millennium Edition (Me) | 6.5 | |||||
| Windows Vista | 6.5 | |||||
| Windows Vista for x64 | 6.5 | |||||
A fix for this issue for SAS Marketing Automation 6.5 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/Z77.html#67002| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2021-01-22 16:35:02 |
| Date Created: | 2020-11-27 07:50:14 |