Problem Note 67742: Performance degradation occurs when you open campaigns in SAS® Customer Intelligence Studio
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When you open campaigns in SAS Customer Intelligence Studio, performance might degrade. For example, loading campaigns can take up to > 6 minutes.
During these times, the following messages are shown in the SASCustIntelCore6.x log file:
2021-03-05 10:25:50,841 INFO [CIAsyncExec-670] [df18ebb01d06bfec:48b4e28:178012dc4f2:296e] [sasdemo] com.sas.analytics.crm.flow.ejb.FlowBean - Campaign Test2 (AGCFHHHHDVEUSY45) loaded in 5 minutes 15.121 seconds
2021-03-05 10:25:51,653 INFO [CIAsyncExec-622] [df18ebb01d06bfec:48b4e28:178012dc4f2:6b78] [sasdemo] com.sas.analytics.crm.flow.ejb.FlowBean - Campaign Test3 (DCEHEEEE4BBYSY3V) loaded in 5 minutes 8.798 seconds
2021-03-05 13:09:46,955 INFO [CIAsyncExec-710] [df18ebb01d06bfec:48b4e28:17801c567e0:4316] [sasdemo] com.sas.analytics.crm.flow.ejb.FlowBean - Campaign Test4 (HBEEWWWW4JB0UVQ3) loaded in 6 minutes 0.504 seconds
2021-03-05 13:10:11,050 INFO [CIAsyncExec-857] [df18ebb01d06bfec:48b4e28:17801c567e0:51c9] [sasdemo] com.sas.analytics.crm.flow.ejb.FlowBean - Campaign Test5 (BEHCKKKKQRARS3LA) loaded in 6 minutes 11.347 seconds
You will also see corresponding messages like these ones:
2021-03-05 10:20:42,109 ,462 INFO [CIExec-32] [df18ebb01d06bfec:48b4e28:17801c567e0:300] [sasdemo] ics.crm.custdata.datapattern.MAIQService - TID[CIExec-32] Time taken acquiring pooled information map 720db9ea: 3 minutes 0.343 seconds
Typically these "loading" and "Time taken acquiring pooled information map" steps should not take this long.
Depending on your environment, these performance delays might occur when you have a large number of data items defined in your Information Map (>2,000) plus an additional large number of Calculated Data items defined in SAS Customer Intelligence Studio.
Please also note that using Filter data items in the Information Map are not supported with SAS® Customer Intelligence because they can affect performance heavily.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Studio | Microsoft® Windows® for x64 | 6.6 | |||
| Microsoft Windows 8 Enterprise 32-bit | 6.6 | |||||
| Microsoft Windows 8 Enterprise x64 | 6.6 | |||||
| Microsoft Windows 8 Pro 32-bit | 6.6 | |||||
| Microsoft Windows 8 Pro x64 | 6.6 | |||||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.6 | |||||
| Microsoft Windows 8.1 Enterprise x64 | 6.6 | |||||
| Microsoft Windows 8.1 Pro 32-bit | 6.6 | |||||
| Microsoft Windows 8.1 Pro x64 | 6.6 | |||||
| Microsoft Windows 10 | 6.6 | |||||
| Microsoft Windows 95/98 | 6.6 | |||||
| Microsoft Windows 2000 Advanced Server | 6.6 | |||||
| Microsoft Windows 2000 Datacenter Server | 6.6 | |||||
| Microsoft Windows 2000 Server | 6.6 | |||||
| Microsoft Windows 2000 Professional | 6.6 | |||||
| Microsoft Windows NT Workstation | 6.6 | |||||
| Microsoft Windows Server 2003 Datacenter Edition | 6.6 | |||||
| Microsoft Windows Server 2003 Enterprise Edition | 6.6 | |||||
| Microsoft Windows Server 2003 Standard Edition | 6.6 | |||||
| Microsoft Windows Server 2003 for x64 | 6.6 | |||||
| Microsoft Windows Server 2008 | 6.6 | |||||
| Microsoft Windows Server 2008 R2 | 6.6 | |||||
| Microsoft Windows Server 2008 for x64 | 6.6 | |||||
| Microsoft Windows Server 2012 Datacenter | 6.6 | |||||
| Microsoft Windows Server 2012 R2 Datacenter | 6.6 | |||||
| Microsoft Windows Server 2012 R2 Std | 6.6 | |||||
| Microsoft Windows Server 2012 Std | 6.6 | |||||
| Microsoft Windows Server 2016 | 6.6 | |||||
| Microsoft Windows Server 2019 | 6.6 | |||||
| Microsoft Windows XP Professional | 6.6 | |||||
| Windows 7 Enterprise 32 bit | 6.6 | |||||
| Windows 7 Enterprise x64 | 6.6 | |||||
| Windows 7 Home Premium 32 bit | 6.6 | |||||
| Windows 7 Home Premium x64 | 6.6 | |||||
| Windows 7 Professional 32 bit | 6.6 | |||||
| Windows 7 Professional x64 | 6.6 | |||||
| Windows 7 Ultimate 32 bit | 6.6 | |||||
| Windows 7 Ultimate x64 | 6.6 | |||||
| Windows Millennium Edition (Me) | 6.6 | |||||
| Windows Vista | 6.6 | |||||
| Windows Vista for x64 | 6.6 | |||||
A fix for this issue for SAS Middle Tier 9.4_M7 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/J2L.html#67742A fix for this issue for SAS Marketing Automation 6.6 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/H8P.html#67742| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2021-05-26 16:36:39 |
| Date Created: | 2021-04-08 07:00:18 |