Problem Note 67727: The sasmaextract utility fails and an error occurs when you try to extract campaigns in SAS® Customer Intelligence
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When you use the SAS Customer Intelligence sasmaextract utility to extract your campaigns, you might encounter an issue when you use the utility inside a Process node that is linked to a Communication node.
When you run the post processing, the following error message might be displayed in the SASCustIntelCore6.x.log file:
2021-03-08 12:20:33,537 ERROR [tomcat-http--17] [] [] .services.common.error.ServicesException - CI-00000001 The application has encountered an unknown error. Please check the application error logs or contact your system administrator for assistance.
com.sas.ci.services.common.error.ServicesException: The application has encountered an unknown error. Please check the application error logs or contact your system administrator for assistance.
com.sas.ci.services.common.error.ServicesException: The application has encountered an unknown error. Please check the application error logs or contact your system administrator for assistance.
The failing execution can happen for different campaigns and it is intermittent.
Post processing of the node works if you re-execute it, and the sasmaextract utility does not fail.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Marketing Automation Integration Utilities | Microsoft® Windows® for x64 | 6.6 | |||
A fix for this issue for SAS Marketing Automation 6.6 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/H8P.html#67727| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2021-05-26 16:34:47 |
| Date Created: | 2021-04-07 04:18:36 |