Problem Note 67372: The SAS® Metadata Server might stop responding when clients that are configured with a different language connect to it
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The SAS® 9.4M6 (TS1M6) Metadata Server process might terminate unexpectedly when clients such as SAS® Enterprise Guide® or SAS® Integration Technologies connect to the server. This issue occurs when the clients are configured for a different language. When you encounter this issue, the metadata server process stops and no further log messages associated with the failure are logged. In a UNIX environment, the metadata server console log contains messages similar to the following:
ERROR: Mis-matched TK message file version!
ERROR: The system has encountered an unhandled Exception.
: Please contact technical support and provide them
: with the following traceback and system dump information:
: Please contact technical support and provide them
: with the following traceback and system dump information:
ABORT: SAS/TK is aborting
: Abort Log file [tk.reportlog.xxxxxx]
: ---------------------------------------
: Time [10/26/2020 5:48:11 AM]
: ---------------------------------------
: Thread Name [TKIOM Thread Pool]
: Abort Log file [tk.reportlog.xxxxxx]
: ---------------------------------------
: Time [10/26/2020 5:48:11 AM]
: ---------------------------------------
: Thread Name [TKIOM Thread Pool]
Traceback:
/sas94appl/sasroot/SASFoundation/9.4/sasexe/tkmk.so(bkt_abort_tkt_cb+0xb6) [0x7f55a410e386]
/sas94appl/sasroot/SASFoundation/9.4/sasexe/tkmk.so(skaCallAbortRoutines+0xf0) [0x7f55a410d320]
/sas94appl/sasroot/SASFoundation/9.4/sasexe/tkmk.so(bkabort+0x2da) [0x7f55a411896a]
/sas94appl/sasroot/SASFoundation/9.4/sasexe/tkmk.so(skabort+0x19) [0x7f55a4149de9]
/sas94appl/sasroot/SASFoundation/9.4/sasexe/tkmk.so(skConfigureSystem+0x252) [0x7f55a41076f2]
/sas94appl/sasroot/SASFoundation/9.4/sasexe/tkmk.so(bksLoad+0x4be) [0x7f55a413445e]
/sas94appl/sasroot/SASFoundation/9.4/sasexe/tkmk.so(+0x408c9) [0x7f55a41338c9]
/sas94appl/sasroot/SASFoundation/9.4/sasexe/tkmk.so(sksLoad+0x56) [0x7f55a4132f66]
/sas94appl/sasroot/SASFoundation/9.4/sasexe/tkemsg.so(tkemsgGetTKMsgOpt+0x380) [0x7f559c7aac10]
/sas94appl/sasroot/SASFoundation/9.4/sasexe/tkmk.so(sklStatToJnl_US+0x163) [0x7f55a413a2a3]
/sas94appl/sasroot/SASFoundation/9.4/sasexe/tkiompeb.so(tklStatusToJnl+0x99) [0x7f55472f2fc9]
/sas94appl/sasroot/SASFoundation/9.4/sasexe/tkiompeb.so(+0x2094c) [0x7f554720694c]
/sas94appl/sasroot/SASFoundation/9.4/sasexe/tkiompeb.so(clientDispatch+0xe1d) [0x7f55471ffced]
/sas94appl/sasroot/SASFoundation/9.4/sasexe/tkiomsvc.so(svcPuddleMain+0x442) [0x7f5584e128e2]
/sas94appl/sasroot/SASFoundation/9.4/sasexe/tkepdl.so(+0x5b59) [0x7f558fdc4b59]
/sas94appl/sasroot/SASFoundation/9.4/sasexe/tkmk.so(sktMain+0x94) [0x7f55a4108514]
/sas94appl/sasroot/SASFoundation/9.4/sasexe/tkmk.so(bktMain+0x71) [0x7f55a410a2b1]
/lib64/libpthread.so.0(+0x3727007aa1) [0x7f55a5673aa1]
/lib64/libc.so.6(clone+0x6d) [0x7f55a4d01c4d]
/sas94appl/sasroot/SASFoundation/9.4/sasexe/tkmk.so(skaCallAbortRoutines+0xf0) [0x7f55a410d320]
/sas94appl/sasroot/SASFoundation/9.4/sasexe/tkmk.so(bkabort+0x2da) [0x7f55a411896a]
/sas94appl/sasroot/SASFoundation/9.4/sasexe/tkmk.so(skabort+0x19) [0x7f55a4149de9]
/sas94appl/sasroot/SASFoundation/9.4/sasexe/tkmk.so(skConfigureSystem+0x252) [0x7f55a41076f2]
/sas94appl/sasroot/SASFoundation/9.4/sasexe/tkmk.so(bksLoad+0x4be) [0x7f55a413445e]
/sas94appl/sasroot/SASFoundation/9.4/sasexe/tkmk.so(+0x408c9) [0x7f55a41338c9]
/sas94appl/sasroot/SASFoundation/9.4/sasexe/tkmk.so(sksLoad+0x56) [0x7f55a4132f66]
/sas94appl/sasroot/SASFoundation/9.4/sasexe/tkemsg.so(tkemsgGetTKMsgOpt+0x380) [0x7f559c7aac10]
/sas94appl/sasroot/SASFoundation/9.4/sasexe/tkmk.so(sklStatToJnl_US+0x163) [0x7f55a413a2a3]
/sas94appl/sasroot/SASFoundation/9.4/sasexe/tkiompeb.so(tklStatusToJnl+0x99) [0x7f55472f2fc9]
/sas94appl/sasroot/SASFoundation/9.4/sasexe/tkiompeb.so(+0x2094c) [0x7f554720694c]
/sas94appl/sasroot/SASFoundation/9.4/sasexe/tkiompeb.so(clientDispatch+0xe1d) [0x7f55471ffced]
/sas94appl/sasroot/SASFoundation/9.4/sasexe/tkiomsvc.so(svcPuddleMain+0x442) [0x7f5584e128e2]
/sas94appl/sasroot/SASFoundation/9.4/sasexe/tkepdl.so(+0x5b59) [0x7f558fdc4b59]
/sas94appl/sasroot/SASFoundation/9.4/sasexe/tkmk.so(sktMain+0x94) [0x7f55a4108514]
/sas94appl/sasroot/SASFoundation/9.4/sasexe/tkmk.so(bktMain+0x71) [0x7f55a410a2b1]
/lib64/libpthread.so.0(+0x3727007aa1) [0x7f55a5673aa1]
/lib64/libc.so.6(clone+0x6d) [0x7f55a4d01c4d]
A workaround for this issue is to complete these steps:
- Stop all SAS processes.
- Move the SASHome/SASFoundation/9.4/sasexe/t0a6zt.so file to a back-up location and ensure that no file with this file name exists in this directory.
- Restart all SAS processes.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Metadata Server | Windows 7 Enterprise 32 bit | 9.4_M6 | 9.4_M8 | 9.4 TS1M6 | 9.4 TS1M8 |
| Microsoft Windows Server 2019 | 9.4_M6 | 9.4_M8 | 9.4 TS1M6 | 9.4 TS1M8 | ||
| Microsoft Windows Server 2016 | 9.4_M6 | 9.4_M8 | 9.4 TS1M6 | 9.4 TS1M8 | ||
| Microsoft Windows Server 2012 Std | 9.4_M6 | 9.4_M8 | 9.4 TS1M6 | 9.4 TS1M8 | ||
| Microsoft Windows Server 2012 R2 Std | 9.4_M6 | 9.4_M8 | 9.4 TS1M6 | 9.4 TS1M8 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 9.4_M6 | 9.4_M8 | 9.4 TS1M6 | 9.4 TS1M8 | ||
| Microsoft Windows Server 2012 Datacenter | 9.4_M6 | 9.4_M8 | 9.4 TS1M6 | 9.4 TS1M8 | ||
| Microsoft Windows Server 2008 for x64 | 9.4_M6 | 9.4_M8 | 9.4 TS1M6 | 9.4 TS1M8 | ||
| Microsoft Windows Server 2008 R2 | 9.4_M6 | 9.4_M8 | 9.4 TS1M6 | 9.4 TS1M8 | ||
| Microsoft Windows Server 2008 | 9.4_M6 | 9.4_M8 | 9.4 TS1M6 | 9.4 TS1M8 | ||
| Microsoft Windows 10 | 9.4_M6 | 9.4_M8 | 9.4 TS1M6 | 9.4 TS1M8 | ||
| Microsoft Windows 8.1 Pro x64 | 9.4_M6 | 9.4_M8 | 9.4 TS1M6 | 9.4 TS1M8 | ||
| Microsoft Windows 8.1 Pro 32-bit | 9.4_M6 | 9.4_M8 | 9.4 TS1M6 | 9.4 TS1M8 | ||
| Microsoft Windows 8.1 Enterprise x64 | 9.4_M6 | 9.4_M8 | 9.4 TS1M6 | 9.4 TS1M8 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 9.4_M6 | 9.4_M8 | 9.4 TS1M6 | 9.4 TS1M8 | ||
| Microsoft Windows 8 Pro x64 | 9.4_M6 | 9.4_M8 | 9.4 TS1M6 | 9.4 TS1M8 | ||
| Microsoft Windows 8 Pro 32-bit | 9.4_M6 | 9.4_M8 | 9.4 TS1M6 | 9.4 TS1M8 | ||
| Microsoft Windows 8 Enterprise x64 | 9.4_M6 | 9.4_M8 | 9.4 TS1M6 | 9.4 TS1M8 | ||
| Microsoft Windows 8 Enterprise 32-bit | 9.4_M6 | 9.4_M8 | 9.4 TS1M6 | 9.4 TS1M8 | ||
| Microsoft® Windows® for x64 | 9.4_M6 | 9.4_M8 | 9.4 TS1M6 | 9.4 TS1M8 | ||
| z/OS | 9.4_M6 | 9.4_M8 | 9.4 TS1M6 | 9.4 TS1M8 | ||
| Windows 7 Enterprise x64 | 9.4_M6 | 9.4_M8 | 9.4 TS1M6 | 9.4 TS1M8 | ||
| Windows 7 Home Premium 32 bit | 9.4_M6 | 9.4_M8 | 9.4 TS1M6 | 9.4 TS1M8 | ||
| Windows 7 Home Premium x64 | 9.4_M6 | 9.4_M8 | 9.4 TS1M6 | 9.4 TS1M8 | ||
| Windows 7 Professional 32 bit | 9.4_M6 | 9.4_M8 | 9.4 TS1M6 | 9.4 TS1M8 | ||
| Windows 7 Professional x64 | 9.4_M6 | 9.4_M8 | 9.4 TS1M6 | 9.4 TS1M8 | ||
| Windows 7 Ultimate 32 bit | 9.4_M6 | 9.4_M8 | 9.4 TS1M6 | 9.4 TS1M8 | ||
| Windows 7 Ultimate x64 | 9.4_M6 | 9.4_M8 | 9.4 TS1M6 | 9.4 TS1M8 | ||
| 64-bit Enabled AIX | 9.4_M6 | 9.4_M8 | 9.4 TS1M6 | 9.4 TS1M8 | ||
| 64-bit Enabled Solaris | 9.4_M6 | 9.4_M8 | 9.4 TS1M6 | 9.4 TS1M8 | ||
| HP-UX IPF | 9.4_M6 | 9.4_M8 | 9.4 TS1M6 | 9.4 TS1M8 | ||
| Linux for x64 | 9.4_M6 | 9.4_M8 | 9.4 TS1M6 | 9.4 TS1M8 | ||
| Solaris for x64 | 9.4_M6 | 9.4_M8 | 9.4 TS1M6 | 9.4 TS1M8 | ||
A fix for this issue for Threaded Kernel IOM 9.4_M7 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/J9S.html#67372A fix for this issue for Threaded Kernel IOM 9.4_M6 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/E8G.html#67372| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2021-03-09 09:36:21 |
| Date Created: | 2021-02-04 11:32:36 |