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Problem Note 66806: Print jobs might fail with the message "An error was encountered contacting the server (500 error)" if SAS® Visual Analytics reports contain a slider

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If your SAS Visual Analytics report contains a slider with the dynamic max option enabled, the print process might fail. In this scenario, you might see an error similar to the following:

error message

Click the Hot Fix tab in this note for a link to instructions about accessing and applying the software update.



Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS Visual AnalyticsCloud Foundry8.52020.1ViyaViya
Linux for x648.52020.1ViyaViya
Microsoft® Windows® for x648.52020.1ViyaViya
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.