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Problem Note 66648: Refreshing SAS® Visual Analytics reports might fail with "The report object data might be incomplete or missing" in SAS® Add-In for Microsoft Office

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In SAS Add-In for Microsoft Office, you might encounter the following error when refreshing SAS Visual Analytics reports:

The server request returned data that is unrecognized or flawed. The report object data might be incomplete or missing. Contact your organization's SAS Visual Analytics administrator.

This error typically occurs after you update the data sources for the report that you are refreshing, and you do not save the report in the SAS Visual Analytics application after the data update.

For example, you might encounter this issue if you complete steps similar to the following:

  1. Upload your data source to the LASR Server.
  2. Create a new report with a bar chart and select Name as the category role and Sex as the group role:

new report with bar chart

  1. Save the report in SAS Visual Analytics.
  2. Add the report in SAS Add-In for Microsoft Office and save the file.

save the report

  1. Modify the data source and apply a filter to it so that your data source now contains only SEX=M.
  2. Upload the new data source to the LASR Server and replace the old one. In SAS Report Viewer, the report displays correctly. The bar chart shows only SEX=M:

report viewer report

  1. Open the Excel file that you saved previously and click Refresh. The following error occurs:

error message

To work around this issue, use the Reset option from the overflow menu in the report pane in SAS Add-In for Microsoft Office instead of the Refresh option.

Click the Hot Fix tab in this note to access the hot fix for this issue.



Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS Add-in for Microsoft OfficeMicrosoft® Windows® for x648.39.4 TS1M7
Microsoft Windows 8 Enterprise 32-bit8.39.4 TS1M7
Microsoft Windows 8 Enterprise x648.39.4 TS1M7
Microsoft Windows 8 Pro 32-bit8.39.4 TS1M7
Microsoft Windows 8 Pro x648.39.4 TS1M7
Microsoft Windows 8.1 Enterprise 32-bit8.39.4 TS1M7
Microsoft Windows 8.1 Enterprise x648.39.4 TS1M7
Microsoft Windows 8.1 Pro 32-bit8.39.4 TS1M7
Microsoft Windows 8.1 Pro x648.39.4 TS1M7
Microsoft Windows 108.39.4 TS1M7
Microsoft Windows Server 20088.39.4 TS1M7
Microsoft Windows Server 2008 R28.39.4 TS1M7
Microsoft Windows Server 2008 for x648.39.4 TS1M7
Microsoft Windows Server 2012 Datacenter8.39.4 TS1M7
Microsoft Windows Server 2012 R2 Datacenter8.39.4 TS1M7
Microsoft Windows Server 2012 R2 Std8.39.4 TS1M7
Microsoft Windows Server 2012 Std8.39.4 TS1M7
Microsoft Windows Server 20168.39.4 TS1M7
Microsoft Windows Server 20198.39.4 TS1M7
Windows 7 Enterprise 32 bit8.39.4 TS1M7
Windows 7 Enterprise x648.39.4 TS1M7
Windows 7 Home Premium 32 bit8.39.4 TS1M7
Windows 7 Home Premium x648.39.4 TS1M7
Windows 7 Professional 32 bit8.39.4 TS1M7
Windows 7 Professional x648.39.4 TS1M7
Windows 7 Ultimate 32 bit8.39.4 TS1M7
Windows 7 Ultimate x648.39.4 TS1M7
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.