Problem Note 66494: A SAS® Real-Time Decision Manager flow cannot be opened
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In SAS® Customer Intelligence, a decision campaign can become corrupted and impossible to open. When you try to open the campaign, an error message is displayed that asks you to check the SAS Customer Intelligence log.
An error message in the log shows the following message, which indicates that there is a null reference in the node of the flow when you try to open the campaign:
2020-06-12 20:35:28,142 WARN [CIAsyncExec-5] [f58250f738cb0391:2e8c22cf:172a9cb26a1:-6300] [sasdemo] ytics.crm.flow.inbound.IBMultiFilterNode - Campaignname -- handleEvent(): Null RootNode for node:Filternodename; nodeCode=null; nodeID=HAEGDOYMW3H3R3DM
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Real-Time Decision Manager | Microsoft® Windows® for x64 | 6.5 | 9.4 TS1M3 | ||
| Microsoft Windows 8 Enterprise 32-bit | 6.5 | 9.4 TS1M3 | ||||
| Microsoft Windows 8 Enterprise x64 | 6.5 | 9.4 TS1M3 | ||||
| Microsoft Windows 8 Pro 32-bit | 6.5 | 9.4 TS1M3 | ||||
| Microsoft Windows 8 Pro x64 | 6.5 | 9.4 TS1M3 | ||||
| Microsoft Windows 8.1 Enterprise 32-bit | 6.5 | 9.4 TS1M3 | ||||
| Microsoft Windows 8.1 Enterprise x64 | 6.5 | 9.4 TS1M3 | ||||
| Microsoft Windows 8.1 Pro 32-bit | 6.5 | 9.4 TS1M3 | ||||
| Microsoft Windows 8.1 Pro x64 | 6.5 | 9.4 TS1M3 | ||||
| Microsoft Windows 10 | 6.5 | 9.4 TS1M3 | ||||
| Microsoft Windows Server 2008 | 6.5 | 9.4 TS1M3 | ||||
| Microsoft Windows Server 2008 R2 | 6.5 | 9.4 TS1M3 | ||||
| Microsoft Windows Server 2008 for x64 | 6.5 | 9.4 TS1M3 | ||||
| Microsoft Windows Server 2012 Datacenter | 6.5 | 9.4 TS1M3 | ||||
| Microsoft Windows Server 2012 R2 Datacenter | 6.5 | 9.4 TS1M3 | ||||
| Microsoft Windows Server 2012 R2 Std | 6.5 | 9.4 TS1M3 | ||||
| Microsoft Windows Server 2012 Std | 6.5 | 9.4 TS1M3 | ||||
| Windows 7 Enterprise 32 bit | 6.5 | 9.4 TS1M3 | ||||
| Windows 7 Enterprise x64 | 6.5 | 9.4 TS1M3 | ||||
| Windows 7 Home Premium 32 bit | 6.5 | 9.4 TS1M3 | ||||
| Windows 7 Home Premium x64 | 6.5 | 9.4 TS1M3 | ||||
| Windows 7 Professional 32 bit | 6.5 | 9.4 TS1M3 | ||||
| Windows 7 Professional x64 | 6.5 | 9.4 TS1M3 | ||||
| Windows 7 Ultimate 32 bit | 6.5 | 9.4 TS1M3 | ||||
| Windows 7 Ultimate x64 | 6.5 | 9.4 TS1M3 | ||||
| 64-bit Enabled AIX | 6.5 | 9.4 TS1M3 | ||||
| 64-bit Enabled Solaris | 6.5 | 9.4 TS1M3 | ||||
| HP-UX IPF | 6.5 | 9.4 TS1M3 | ||||
| Linux for x64 | 6.5 | 9.4 TS1M3 | ||||
| Solaris for x64 | 6.5 | 9.4 TS1M3 | ||||
A fix for this issue for SAS Marketing Automation 6.6 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/H8P.html#66494| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2020-09-09 10:44:24 |
| Date Created: | 2020-08-19 08:17:50 |