Problem Note 66487: Authentication to the CAS server fails with the error "Access denied..." when initiated on a SAS/CONNECT® server in a Microsoft Windows environment
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Authentication to a SAS® Cloud Analytic Services (CAS) server fails with an "Access denied..." error when the connection is initiated on a SAS®9 SAS/CONNECT server in a Windows environment.
This issue can occur when you use code that is similar to the following:
cas mySession sessopts=(caslib=casuser timeout=1800 locale="en_US");
In this scenario, you see messages that are similar to the following errors:
ERROR: Connection failed. Server returned: SAS Logon Manager authentication failed: Access denied.
ERROR: Unable to connect to Cloud Analytic Services host-name on port 5570. Verify connection parameters and retry.
ERROR: Unable to connect to Cloud Analytic Services host-name on port 5570. Verify connection parameters and retry.
This authentication problem does not occur when the user name is 8 characters or less and the password is 15 characters or less.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS/CONNECT | Microsoft® Windows® for x64 | 9.4 | 9.4 TS1M0 | ||
| Microsoft Windows 8 Enterprise x64 | 9.4 | 9.4 TS1M0 | ||||
| Microsoft Windows 8 Pro x64 | 9.4 | 9.4 TS1M0 | ||||
| Microsoft Windows 8.1 Enterprise 32-bit | 9.4 | 9.4 TS1M0 | ||||
| Microsoft Windows 8.1 Enterprise x64 | 9.4 | 9.4 TS1M0 | ||||
| Microsoft Windows 8.1 Pro 32-bit | 9.4 | 9.4 TS1M0 | ||||
| Microsoft Windows 8.1 Pro x64 | 9.4 | 9.4 TS1M0 | ||||
| Microsoft Windows 10 | 9.4 | 9.4 TS1M0 | ||||
| Microsoft Windows Server 2008 R2 | 9.4 | 9.4 TS1M0 | ||||
| Microsoft Windows Server 2008 for x64 | 9.4 | 9.4 TS1M0 | ||||
| Microsoft Windows Server 2012 Datacenter | 9.4 | 9.4 TS1M0 | ||||
| Microsoft Windows Server 2012 R2 Datacenter | 9.4 | 9.4 TS1M0 | ||||
| Microsoft Windows Server 2012 R2 Std | 9.4 | 9.4 TS1M0 | ||||
| Microsoft Windows Server 2012 Std | 9.4 | 9.4 TS1M0 | ||||
| Windows 7 Enterprise x64 | 9.4 | 9.4 TS1M0 | ||||
| Windows 7 Professional x64 | 9.4 | 9.4 TS1M0 | ||||
A fix for this issue for Base SAS 9.4_M7 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/I9R.html#66487A fix for this issue for Base SAS 9.4_M6 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/D9T.html#66487
You might see the following error messages: "ERROR: Connection failed. Server returned: SAS Logon Manager authentication failed: Access denied." and "ERROR: Unable to connect to Cloud Analytic Services host-name on port 5570. Verify connection parameters and retry."
| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2021-03-16 12:38:54 |
| Date Created: | 2020-08-17 05:30:03 |