Sometimes you receive the error message "HTTP status code: 404 NOT_FOUND" after onboarding a new tenant in SAS Visual Investigator.

This issue happens when the Folder service checks to see whether the folder exists and, if not, then creates the new folder for the tenant. The folder record is then committed in the database, but permissions to the folder are not granted because the Authorization server was unavailable. The Folder service then enters into a loop because the folder creation continuously fails since the folder had already been created.

The workaround is to delete the folder manually by taking the following steps.

1. Log in to the database as a super user using your preferred tool (for example, pgAdmin) for Postgres:
   1. Find and select the database for the tenant. 
   2. Run the SQL command below to find the folder ID of the folder in the database:
      
      SELECT folder_id FROM folders.folder_data WHERE folder_nm='visual-investigator';
       
   3. Copy the ID that is returned by the query.
2. Obtain an authentication token and reference. See Authentication and Access Tokens for more information.
3. Delete the folder. See Delete a folder for more information.

A fix for this issue is planned for a future software release.

Operating System and Release Information