Problem Note 66144: The SAS® Environment Manager server fails to start after you upgrade the SAS® 9.4 Private Java Runtime Environment
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The SAS Environment Manager server fails to start after you upgrade SAS Private Java Runtime Environment to the latest version.
When this problem occurs, the wrapper.log file for SAS Environment Manager contains errors similar to the following stack trace:
INFO | jvm 1 | 2020/05/18 09:16:44 | Error initializing bootstrap class: org.jasypt.exceptions.EncryptionInitializationException: java.lang.NoClassDefFoundError: Could not initialize class com.ibm.icu.impl.NormalizerImpl java.lang.NoClassDefFoundError: Could not initialize class com.ibm.icu.impl.NormalizerImpl
INFO | jvm 1 | 2020/05/18 09:16:44 | org.jasypt.exceptions.EncryptionInitializationException: java.lang.NoClassDefFoundError: Could not initialize class com.ibm.icu.impl.NormalizerImpl
INFO | jvm 1 | 2020/05/18 09:16:43 | Caused by: java.lang.IllegalArgumentException: Invalid version number: Version number may be negative or greater than 255
INFO | jvm 1 | 2020/05/18 09:16:43 | at com.ibm.icu.util.VersionInfo.getInstance(VersionInfo.java:191)
INFO | jvm 1 | 2020/05/18 09:16:43 | at com.ibm.icu.impl.ICUDebug.getInstanceLenient(ICUDebug.java:65)
INFO | jvm 1 | 2020/05/18 09:16:43 | at com.ibm.icu.impl.ICUDebug.<clinit>(ICUDebug.java:69)
INFO | jvm 1 | 2020/05/18 09:16:44 | org.jasypt.exceptions.EncryptionInitializationException: java.lang.NoClassDefFoundError: Could not initialize class com.ibm.icu.impl.NormalizerImpl
INFO | jvm 1 | 2020/05/18 09:16:43 | Caused by: java.lang.IllegalArgumentException: Invalid version number: Version number may be negative or greater than 255
INFO | jvm 1 | 2020/05/18 09:16:43 | at com.ibm.icu.util.VersionInfo.getInstance(VersionInfo.java:191)
INFO | jvm 1 | 2020/05/18 09:16:43 | at com.ibm.icu.impl.ICUDebug.getInstanceLenient(ICUDebug.java:65)
INFO | jvm 1 | 2020/05/18 09:16:43 | at com.ibm.icu.impl.ICUDebug.<clinit>(ICUDebug.java:69)
There is no workaround for this problem.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | SAS Release | |
| Reported | Fixed* | |||
| SAS System | Java Platform Standard Edition Runtime Environment | Microsoft Windows 8.1 Pro x64 | 9.4 TS1M1 | |
| Microsoft Windows 8.1 Pro 32-bit | 9.4 TS1M1 | |||
| Microsoft Windows 8.1 Enterprise x64 | 9.4 TS1M1 | |||
| Microsoft Windows 8.1 Enterprise 32-bit | 9.4 TS1M1 | |||
| Microsoft Windows Server 2008 | 9.4 TS1M1 | |||
| Microsoft Windows 8 Pro 32-bit | 9.4 TS1M1 | |||
| Microsoft Windows 8 Pro x64 | 9.4 TS1M1 | |||
| Microsoft Windows 8 Enterprise x64 | 9.4 TS1M1 | |||
| Microsoft Windows 8 Enterprise 32-bit | 9.4 TS1M1 | |||
| Microsoft Windows 10 | 9.4 TS1M1 | |||
| Microsoft Windows Server 2008 R2 | 9.4 TS1M1 | |||
| Microsoft Windows Server 2008 for x64 | 9.4 TS1M1 | |||
| Microsoft Windows Server 2012 Datacenter | 9.4 TS1M1 | |||
| Microsoft Windows Server 2012 R2 Datacenter | 9.4 TS1M1 | |||
| Microsoft Windows Server 2012 R2 Std | 9.4 TS1M1 | |||
| Microsoft Windows Server 2012 Std | 9.4 TS1M1 | |||
| Windows 7 Enterprise 32 bit | 9.4 TS1M1 | |||
| Windows 7 Enterprise x64 | 9.4 TS1M1 | |||
| Windows 7 Home Premium 32 bit | 9.4 TS1M1 | |||
| Windows 7 Home Premium x64 | 9.4 TS1M1 | |||
| Windows 7 Professional 32 bit | 9.4 TS1M1 | |||
| Windows 7 Professional x64 | 9.4 TS1M1 | |||
| Windows 7 Ultimate 32 bit | 9.4 TS1M1 | |||
| Windows 7 Ultimate x64 | 9.4 TS1M1 | |||
A fix for this issue for SAS Environment Manager 2.5_M2 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/B7R.html#66144A fix for this issue for SAS Environment Manager Agent 2.5_M2 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/C1K.html#66144A fix for this issue for SAS Environment Manager 2.5_M1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/A8X.html#66144A fix for this issue for SAS Environment Manager Agent 2.5_M1 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/A6R.html#66144| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2020-06-23 11:34:37 |
| Date Created: | 2020-06-17 12:12:00 |