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Problem Note 65932: SAS® Visual Analytics geo region maps might not display the lower levels of a geographic hierarchy and return "Unable to retrieve region geometries"

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SAS Visual Analytics geo region maps might not display the lower levels of a geographic hierarchy. This issue can occur if multiple levels of the geographic hierarchy use custom polygons with a geographic data provider. When this issue occurs, lower level polygons do not appear on the geo region map when you drill down in a geographic hierarchy. A message icon with the following text appears in the lower right corner of the geo region map:

Unable to retrieve region geometries: Error processing map regions request: No matching identifiers found.

As a workaround, do not use a geography hierarchy in which the top level of the hierarchy uses custom polygons with a geographic data provider.

Click the Hot Fix tab in this note for a link to instructions about accessing and applying the software update.



Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS Visual Analytics (on SAS Viya)Cloud Foundry8.5Viya
Linux for x648.5Viya
Microsoft® Windows® for x648.5Viya
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.