Problem Note 65664: Deadlock issues might occur in SAS® Marketing Automation during simultaneous acquisitions and release of information maps
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Under a heavy load in SAS Marketing Automation, a deadlock situation might occur. This deadlock issue, as shown below, is evident only when you enable garbage collection:
"CIAsyncExec-112": waiting to lock monitor 0x00007f264c234938 (object 0x00000005c51e54b8, a java.util.HashMap), which is held by "CIAsyncExec-75"
"CIAsyncExec-75": waiting to lock monitor 0x00007f2674130318 (object 0x00000005c62b9a18, a com.sas.analytics.crm.custdata.datapattern.MAInformationMap),
which is held by "CIAsyncExec-83"
"CIAsyncExec-83": waiting to lock monitor 0x00007f264c234938 (object 0x00000005c51e54b8, a java.util.HashMap), which is held by "CIAsyncExec-75"
"CIAsyncExec-75": waiting to lock monitor 0x00007f2674130318 (object 0x00000005c62b9a18, a com.sas.analytics.crm.custdata.datapattern.MAInformationMap),
which is held by "CIAsyncExec-83"
"CIAsyncExec-83": waiting to lock monitor 0x00007f264c234938 (object 0x00000005c51e54b8, a java.util.HashMap), which is held by "CIAsyncExec-75"
When this problem happens, you might find that campaign executions stop responding.
To resolve the issue, you need to restart SASServer6_x.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Marketing Automation | Microsoft® Windows® for x64 | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M6 |
| Solaris for x64 | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M6 | ||
| Linux for x64 | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M6 | ||
| HP-UX IPF | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M6 | ||
| 64-bit Enabled Solaris | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M6 | ||
| 64-bit Enabled AIX | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M6 | ||
A fix for this issue for SAS Marketing Automation 6.5 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/Z77.html#65664| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2020-05-26 14:43:09 |
| Date Created: | 2020-03-05 11:26:47 |