When you optimize a campaign group in SAS Customer Intelligence Studio, the execution sometimes fails. When this failure occurs, the following error is generated:
Note: This issue happens only when you use Analytical or Priority-based scenario as the optimization method.
The error occurs only when you use many layers of Link node campaigns, as shown in this example where the Link node in campaign 3 looks through the counts of campaign 1:
If you clear the counts in all nodes for all member campaigns before you execute the campaign group, the execution does not fail.
Instead of clearing the counts for all member campaigns, you can also follow these steps:
Click the Hot Fix tab in this note to access the hot fix for this issue.
Note: When you generate or refresh SAS® Marketing Optimization campaign group data, issues have occurred where the following Java arguments are in place in the wrapper.conf (Windows) or setenv.sh (UNIX) files:
For convenience, SAS Technical Support calls these options alwaysrun options because of the .alwaysrun extension.
In addition, the following property is set, typically, in conjunction with the Java arguments shown above. However, this property has no impact on a failed case:
The hot fix introduces a new Java argument:
When you generate or refresh campaign-group data (and you use many layers of Link-node campaigns), the .alwaysrun extension can increase execution time. Therefore, the new Java argument is introduced as a start-up property that explicitly turns on this behavior.
To set the alwaysrun functionality for all Link node campaigns and for generating or refreshing optimization campaign-group data, you must set these properties in the wrapper.conf (Windows) or setenv.sh (UNIX) file, as shown below:
Note: This new Java argument is valid only when using Analytical or Priority-based scenario as the optimization method. For Priority-based optimization, you should not set this argument.
The following property is obsolete and does not need to be set. However, leaving it in place does not have any negative side effect:
Product Family | Product | System | Product Release | SAS Release | ||
Reported | Fixed* | Reported | Fixed* | |||
SAS System | SAS Customer Intelligence Studio | Microsoft® Windows® for x64 | 6.5 | 6.6 | 9.4 TS1M6 | |
Microsoft Windows 8 Enterprise 32-bit | 6.5 | 6.6 | 9.4 TS1M6 | |||
Microsoft Windows 8 Enterprise x64 | 6.5 | 6.6 | 9.4 TS1M6 | |||
Microsoft Windows 8 Pro 32-bit | 6.5 | 6.6 | 9.4 TS1M6 | |||
Microsoft Windows 8 Pro x64 | 6.5 | 6.6 | 9.4 TS1M6 | |||
Microsoft Windows 8.1 Enterprise 32-bit | 6.5 | 6.6 | 9.4 TS1M6 | |||
Microsoft Windows 8.1 Enterprise x64 | 6.5 | 6.6 | 9.4 TS1M6 | |||
Microsoft Windows 8.1 Pro 32-bit | 6.5 | 6.6 | 9.4 TS1M6 | |||
Microsoft Windows 8.1 Pro x64 | 6.5 | 6.6 | 9.4 TS1M6 | |||
Microsoft Windows 10 | 6.5 | 6.6 | 9.4 TS1M6 | |||
Microsoft Windows Server 2008 | 6.5 | 6.6 | 9.4 TS1M6 | |||
Microsoft Windows Server 2008 R2 | 6.5 | 6.6 | 9.4 TS1M6 | |||
Microsoft Windows Server 2008 for x64 | 6.5 | 6.6 | 9.4 TS1M6 | |||
Microsoft Windows Server 2012 Datacenter | 6.5 | 6.6 | 9.4 TS1M6 | |||
Microsoft Windows Server 2012 R2 Datacenter | 6.5 | 6.6 | 9.4 TS1M6 | |||
Microsoft Windows Server 2012 R2 Std | 6.5 | 6.6 | 9.4 TS1M6 | |||
Microsoft Windows Server 2012 Std | 6.5 | 6.6 | 9.4 TS1M6 | |||
Microsoft Windows Server 2016 | 6.5 | 6.6 | 9.4 TS1M6 | |||
Microsoft Windows Server 2019 | 6.5 | 6.6 | 9.4 TS1M6 | |||
Windows 7 Enterprise 32 bit | 6.5 | 6.6 | 9.4 TS1M6 | |||
Windows 7 Enterprise x64 | 6.5 | 6.6 | 9.4 TS1M6 | |||
Windows 7 Home Premium 32 bit | 6.5 | 6.6 | 9.4 TS1M6 | |||
Windows 7 Home Premium x64 | 6.5 | 6.6 | 9.4 TS1M6 | |||
Windows 7 Professional 32 bit | 6.5 | 6.6 | 9.4 TS1M6 | |||
Windows 7 Professional x64 | 6.5 | 6.6 | 9.4 TS1M6 | |||
Windows 7 Ultimate 32 bit | 6.5 | 6.6 | 9.4 TS1M6 | |||
Windows 7 Ultimate x64 | 6.5 | 6.6 | 9.4 TS1M6 | |||
64-bit Enabled AIX | 6.5 | 6.6 | 9.4 TS1M6 | |||
64-bit Enabled Solaris | 6.5 | 6.6 | 9.4 TS1M6 | |||
HP-UX IPF | 6.5 | 6.6 | 9.4 TS1M6 | |||
Linux for x64 | 6.5 | 6.6 | 9.4 TS1M6 | |||
Solaris for x64 | 6.5 | 6.6 | 9.4 TS1M6 |
A fix for this issue for SAS Marketing Automation 6.5 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/Z77.html#65661Type: | Problem Note |
Priority: | medium |
Date Modified: | 2022-07-22 10:06:28 |
Date Created: | 2020-03-05 09:52:36 |