Problem Note 65148: Scheduled campaign executions fail after you apply certain hot fixes (Z77018, Z77019, or Z77020) to SAS® Marketing Automation
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After you apply certain hot fixes (Z77018, Z77019, or Z77020) to SAS Marketing Automation 6.5, all scheduled executions fail for both new and existing campaigns. However, manually executed campaigns still execute successfully.
When the failure occurs, the following error is displayed in the SASCustIntelCore6.5.log file:
2019-10-12 13:55:42,192 ERROR [CIAsyncExec-10]
[244b7142cf55f529:-411db03a:16dc02ea834:64e4] [sasdemo]
com.sas.analytics.crm.util.SystemCheck - Error closing campaign.
com.sas.analytics.crm.error.client.ApplicationException: Error closing campaign.
at
com.sas.analytics.crm.flow.ejb.FlowBean.closeCampaignAndFreeResources(FlowBean.j
ava:4861) <shortened>
Caused by: java.lang.NullPointerException
at
com.sas.analytics.crm.cm.Campaign.deleteTemporaryOmrDocs(Campaign.java:2350)
<continued>
[244b7142cf55f529:-411db03a:16dc02ea834:64e4] [sasdemo]
com.sas.analytics.crm.util.SystemCheck - Error closing campaign.
com.sas.analytics.crm.error.client.ApplicationException: Error closing campaign.
at
com.sas.analytics.crm.flow.ejb.FlowBean.closeCampaignAndFreeResources(FlowBean.j
ava:4861) <shortened>
Caused by: java.lang.NullPointerException
at
com.sas.analytics.crm.cm.Campaign.deleteTemporaryOmrDocs(Campaign.java:2350)
<continued>
To work around this behavior, execute campaigns manually.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Marketing Automation | Microsoft® Windows® for x64 | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M6 |
| 64-bit Enabled AIX | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M6 | ||
| 64-bit Enabled Solaris | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M6 | ||
| HP-UX IPF | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M6 | ||
| Linux for x64 | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M6 | ||
| Solaris for x64 | 6.5 | 6.6 | 9.4 TS1M3 | 9.4 TS1M6 | ||
A fix for this issue for SAS Marketing Automation 6.5 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/Z77.html#65148| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2019-12-17 16:34:04 |
| Date Created: | 2019-11-20 09:54:33 |